Hi there!
Try to check a few things first.
Go to the BIOS set up, which you can access by pressing f2 when you start up the computer,
Then go to the option that says battery info,
Check if the ac adapter is detected,
And check if the battery is detected,
If any of this things is not detected
Then try this things,
If in the ac adapter it says unknown,
boot to your windows normally
then make sure you still have at least
12% on the battery charge.
Then download the latest flash BIOS
update your BIOS then after you update it,
it should fix your not charging issue and fix the unknown ac adapter if ever that's the case,
But after you do that and the same thing happens,
You'll need to replace the motherboard of that computer.
Hope this helps!
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The Bios says it is not a Dell battery. I get flashing orange and green battery indicator and a not charging message. I will try to send the screenshot. thanks
What does the Dell Bios say about that battery, and if you can show me a screenshot to my email. [email protected]. I would be glad to further Assist u.
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