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Sony Ericsson W910i turning off

I have a sony ericsson W910i. it is 1 week old and i'm on a orange contract. the problem is that it turns itself off. the back red light (recording light) remains on and a slight side background screen light remains on but nothing on the screen. the only way to turn it on is by taking off the battery then putting it on again and rebooting. i have tried recharging it when this happens but still it will not turn on unless i take off the battery and reboot.

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  • JayTravers Apr 19, 2008

    phone screen keeps turning off after 5 seconds or so of being turned on and the red back light comes on and the phone trys to reboot itself starting the whole problem over again

  • rgjames May 31, 2008

    I have the same problem!

  • Anonymous Jul 16, 2008

    my w910i had the same problem. Last night it just WENT DEAD! nothing! It used to turn itself on and off and sometimes I couldn't write sms or hear my phone calls.

  • Anonymous Aug 23, 2008

    I have the same problem have had it for 4months!! blud!!

    The battery dies after 3hrs too

  • debij75 Sep 19, 2008

    join the club - mine does it aswell - started about 2months after i had it. (6mths old) some times if i leave it alone (out of frustration) it does come back on...
    frequency changes aswell - no pattern to it - extremely annoying when you've spent 30mins writin tx and it turns off loosing all the tx - i will smash the thing one day....

    is there any solution or suggestions out there??

  • xxshayxx Oct 03, 2008

    i have the same problem. it just turns itself off vibrates and then the back red light stays on. 

    also it keeps saying i have a txt in my inbox but i dont 
    its well annoying

  • triggaz Dec 03, 2008

    I had same problem one day it asked me to update so i did but after 5 minutes it turned itself off, now it vibrates when you turn it on then goes to a blank screen and a conctant red light on the back. im on orange and had to phone them up a few times with a change of phone 3 times, they said if happened again would get a diff phone but when i called then after this time went dead it was a diff story its nothing to do with them so i still got a year contract which i had to go out and buy a new phone which had to buy credit at same time which no good for me as contract lol

  • dorisgregmil Dec 25, 2008

    I am only 11 and Santa brought me a Sony Ericsson W910i as a surprise. I love the phone but after charging it for the first time, it keeps turning off and I have to keep entering my PIN number. I googled for help and found that more people have the same problem. Please help or I am going to have to try and change it.

  • Anonymous Jan 06, 2009

    i have the exact same as you!!

  • Anonymous Jan 06, 2009

    the phone turns off then comes back on

  • wolfybear Feb 08, 2009

    yea~ my razors doin the SAME THING! it just freezes up-names a bunch of weird numbers- and then just shuts down.

  • Anonymous Apr 04, 2009

    it just turns off then reboot but i dont have to take out the battery, i am on an orange pay as you go

  • Anonymous Apr 05, 2009

    My w910i keeps turning off. a few of my friends got the sme phone and yet there w910i's do the same.

  • Anonymous Apr 06, 2009

    the phone vibrates then it blacks out then the back red light goes on for about 10 seconds then comes back on but just before it goes off there is no signal so it might be somthing to do with the signal

  • Anonymous Apr 08, 2009

    Exactly the samee AHHHH :)

  • mikey2k8 Apr 21, 2009

    i have the same problem , my phone turns off randomly , its not flat or anything , the back recording red light comes on and the phone vibrates for a brief second , its happening more and more , its REALLY annoying

  • Anonymous Apr 25, 2009

    i have a similar problem, everytime i plug in the charger it switches itself off. i have a few friends who have the same problem with this phone. its really annoying, i have to unplug the charger then switch it back on, but its the same cycle. plug in charger, off it goes. i spend most the the time trying to charge the stupid phone.

  • Anonymous May 02, 2009

    My phone sometimes turns itself off, and turns on the red light at the back.

  • Anonymous May 07, 2009

    My phone turns itself off too. the light above the camera stays red and it restarts, it does it when i plug my charger in or my head phones and sometimes randomly even when i'm not using it. how do i stop it from doind this??

  • Anonymous May 21, 2009

    exaclty the same problem except i am on orange pay as you go and my phone turns itself back on after a while


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This happens when u have half updated software. Best solution is to update ur phone software.
1) Go to
2) Or go to settings in W910i in general tab go to update service where u can see ur current software and also u can update it via air(but keep in mind of the charges).
3) U can also update it from ur nearest sony ericcson service centre.

Posted on May 09, 2009

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Try to update your software

Posted on Oct 21, 2008

  • skyline gtr Oct 23, 2008

    can you solve the turning off problem it only started to me when i bought a new battery and changed it


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What if the companies can randomly load updates to our cell phones and that is why they reboot, although, they are small hand-held computers without a firewall or virus protection. They include our calendars, our contacts, and an open internet connection. If some people want to track you, I am sure they can. That is just a theory of-course.

Posted on Apr 25, 2010

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During updating my battery has it is not connect to p.c cable to up date.i can turn on my mobile any solution than mail me ( plese help me.

Posted on Aug 01, 2010

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I jst w8 nd dnt press a button. it takes about 3 mins but it turns itself back on. the theme resets 2 an origibal(basic) one nd apart from tht no harm, really. its bloody annoying tho

Posted on Sep 03, 2009

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  • 172 Answers

SOURCE: I have a sony ericsson W910i. it is 1 week old and

you device is defective. Contact Orange if its possible to replace your device.

Hope This help

Posted on Sep 09, 2010

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Posted on Jan 02, 2017

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