Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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I NEED HELP ASAP

OKAY I GOT MY ZUNE 30GB AS A GIFT AND IT WAS WORKING OKAY FOR ABOUT TWO WEEKS. THEN WHEN I WAS LISTENING TO IT THE SONG STOPPED PLAYING AND IT FROZE IT WOULDNT RESPOND TO ANYTHING, SO I WAITED UNTIL THE BATTERY DIED SO WHEN I RECHARGED IT I GET THIS MESSAGE TO CONTACT CUSTOMER SUPPORT. IVE ALREADY CONTACTED THEM AND WHAT THEY SAID TO DO STILL DOESNT WORK!!!! NEED HELP PLEASE OR CAN I JUST PAY SOMEONE THAT SPECIALIZES IN FIXING ZUNE PLAYERS.

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  • Anonymous Mar 31, 2008

    it just froze and it doesnt let me reset me back and play button work but not my control pad

  • Jerry Lee Jun 15, 2008

    my zune is stuck in the lock mode it boots up to the computer and sync's and charges but it staya stuck in the lock position.I have workrd the switch and try to reset it about a hundred times.I called zune with no cure they offered.Does anyone know how to unlock the zune???????? Help

  • SLHAMMEL Oct 22, 2008

    THAT JUST HAPPEN TO ME TODAY I WAS LISTENING TO A SONG AND THE SCREEN FROZE UP ON ME AND THEN THE SCREEN WENT BLACK I HAVE THE 30GB PINK ZUNE I HEAR IT RUNNING BUT IT WONT TURN ON AT ALL CAN SOMEONE PLEASE HELP ME WITH THIS I GOT IT IN MARCH OF THIS YEAR.. THANKS

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Follow these steps until your zune runs again.
1-restart your zune
OR
2-Make sure that you install the latest ZUNE software.
Hope this helps.

Posted on Mar 30, 2008

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If u havnt already go to www.zune.com/support. thats all i can help with. sorry.

Posted on Mar 22, 2008

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