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Royal Cash Register 120 CX

Getting a E64 Error code everytime I try to do anything. Don't know what error code 64 means.

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  • 2 more comments 
  • bonded Mar 19, 2008

    Need answer by 8:00 am 3/19/08. Business needs to be opened. Need Answer ASAP

  • bonded Mar 19, 2008

    It is a older cash register. The model number is Royal 120CX and the Serial # is
    H 127806 J. Thank you.

  • bonded Mar 19, 2008

    I have worked with the C key and that clears the error temporarily, but I cannot even feed the paper into the register without getting this same E64 code. I have even tried to reset the battery as suggested in the user guide. What exactly does it mean by Control Key? And by unstable are you indicating this cash register is unfixable.

  • bonded Mar 19, 2008

    Did you get this response??I have worked with the C key and that clears the error temporarily, but I cannot even feed the paper into the register without getting this same E64 code. I have even tried to reset the battery as suggested in the user guide. What exactly does it mean by Control Key? And by unstable are you indicating this cash register is unfixable.

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  • Master
  • 3,587 Answers

We'll find that for you..in meantime, try not to run any transaction, eh?

Posted on Mar 19, 2008

  • 4 more comments 
  • Patrick Michaels
    Patrick Michaels Mar 19, 2008

    got it...

  • Patrick Michaels
    Patrick Michaels Mar 19, 2008

    that model number seems a bit hard to track..please confirm it

  • Patrick Michaels
    Patrick Michaels Mar 19, 2008

    seems to me, that according to the manual(www.royal.com) that using the Clear Key should take care of this.

  • Patrick Michaels
    Patrick Michaels Mar 19, 2008

    yes..at that site, using the 115cx, suggests that error codes are cleared with hitting the clear key. Of course, it also states that turning the control key at the wrong time can make the electronics unstable.

  • Patrick Michaels
    Patrick Michaels Mar 19, 2008
  • Patrick Michaels
    Patrick Michaels Mar 19, 2008

    I'd say that your error code, which is NOT in any of the materials I've seen, makes that item unservicable. Besides, looks like Royal dropped support on it as well. Sad to say, eh?

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1 Answer

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It probably requires a technician to test it.

You haven't identified the manufacturer and model, but it is likely the following result of a Google.com search suggests a problem:

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An error code E64 is associated with the heater circuit in the open position. A technician would typically check the heater coils and connections for short circuits to the cabinet to determine if this is the cause of the error code. Depending on the readings, the heater and/or wiring will possibly need replacing. This is not a normal DIY job so you may want to connect with a local servicer to determine the exact diagnosis to help reduce the risk of unnecessary parts. I hope this helps explain the error code you are receiving.

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