Borther Fax FMC6550MC does not turn on or activate phone now
I was given a functioning machine without a manual.
I hooked it to power and phone line and it worked.
After trying to turn down the volume of ring and not being successful without the manual, I turned it off and moved it one room, then plugged it in again.
Now it does not work in either room!
How wonderful that anyone out there would care to help!
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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
According to the HP manual, this error code is consistent with a communication error. in other words, the machine tried to send your fax, but could not get anywhere.
1. Turn off the printer, then turn it back on. send a test fax to another number, see if it works.
2. check where your phone line connects to the printer, and make sure the phone line is plugged in to the correct phone jack on the device. If it is, take it out, and put it back in. Test sending a fax again.
3. If this doesn't work, test your fax line. hook it up to a phone- see if you can hear a dial tone from it. If so, the line is active. If not, you may need to troubleshoot for a phone line problem, which your telephone provider can assist you with.
4. If the phone line is alright, but the printer still doesn't work- something could be internally wrong with the printer. Call HP for further support, and they will be able to assist you by getting it repaired.
Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.
*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
Setting the Receive Mode
Press the up or down arrow key to select Initial Setup.
Press the up or down arrow key to select Receive Mode.
Press the up or down arrow key to select Manual.
Receiving Faxes in Manual Mode
Lift the handset of a telephone that is on the same line as your Brother machine.
When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
If the telephone you answered is near your Brother machine or connected to its EXT jack(socket), press Black(Mono) Start or Color(Colour) Start.
If the telephone you answered is not connected to or near your Brother machine, press *51 (*91 for New Zealand) on its dial pad.
Your Brother machine will produce receiving tones.
Replace the telephone handset. Your Brother machine will begin to receive the fax.
< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.
Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:
Press the up or down arrow key to select Fax.
Press the up or down arrow key to select Setup Receive.
Press the up or down arrow key to select Easy Receive or Fax Detect.
Press the up or down arrow key to select On, Semi or Off.
*In some brother machines, Semi may not be in the options.
If you choose Semi, your Brother machine will only answer an incoming fax if you answer using its handset or by pressing the Hook, Hook/Hold, Hold, Speaker Phone or Tel/R key on its control panel.
Here are a couple of points to keep in mind:
If Easy Receive (Fax Detect) is ON, but your Brother machine doesn't automatically answer the incoming fax when you lift the extension telephone's handset, press *51 (*91 for New Zealand).
If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive (Fax Detect) OFF.
Please post your feedback and Vote if the problem resolved as per your satisfaction.
The only thing that could stop you from sending a fax or not get a dial tone, would
be the connection to the phone line. Make sure the telephone wire is
plugged into the line jack (not ext jack) and should go straight to the wall, without
splitters or extensions. If you still cannot send a fax, try another
wire or jack
Two items you need to do. Press user tools and go to fax settings from there you need to turn of auto fax reception and change to manual. (keep in mind, that when a fax comes in, meaning you pick up the phone and hear the fax tone, you will need to press the green start button to activate the fax sequence).
Also make sure you telephone is plugged into TEL and phone line into FAX/