Question about HP Photosmart 3310 Printer

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Replacing Colour Cartridge

The printer keeps telling me that the yellow cartridge is empty despite replacing with 2 new genuine HP cartridges. Any clues what the problem is?

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I cleaned the contacts on the ink cartridge and in the printer. Problem still occurs asking me to replace the cartridge.

Posted on Mar 22, 2008

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Good link by HP on how to clean print cartridge contacts and printer contacts, includes pictures.

~good luck

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=fr&docname=bpa00226

Posted on Mar 19, 2008

Sycoduck's has descibed the most likely cause of your problem. I have included a link to an HP 'how to clean the print cartridge contacts' the contacts of the yellow cartridge could be dirty, but most likely the contacts on the printer are your problem (since you have tried two different printer cartridges).

1. Make sure the print cartridge contacts are clean: "Cleaning the copper colored contacts" about mid way down the page (linked).

2. Make sure the printer contacts are clean, they will also be copper colored, and should be cleaned the same way.


http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=nl&cc=nl&dlc=nl&docname=c00709950

Posted on Mar 19, 2008

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Most likely dirty connections. Try cleaning the print cartridge, and the contacts inside of the printer with a swab of alcohol. The cartridge, and printer need to communicate properly, and sometimes a fingerprint or ink can interfere. (Yes I know I don't spell very well, sorry)

Posted on Mar 19, 2008

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khanmohammad
  • 188 Answers

SOURCE: Replace cartridge.....

Hi Dutchduo,

Please click on the web link given below and perform the steps as provided in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00414417&cc=us&lc=en&dlc=en&product=439491

Have a great day!

Posted on Mar 25, 2008

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1 Answer

Photosmart C5280. Instructions on photo cartridge 348 say remove both black and colour cartridges, then install photo cartridge in right hand cartridge holder. Printer screen then tells me to install...


Your printer uses the following cartridges:

HP 74 - Black ink
HP 75 - Cyan, Magenta, and Yellow ink
HP 99 - Photo Black, Light Cyan, and Light Magenta

You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

Oct 10, 2009 | HP Photosmart C5280 InkJet Printer

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Replacing cartridges


Yes , but you should keep fitted old empty color cartridge in the printer , otherwise new cartridge may not work. Thanks.

Sep 25, 2009 | HP OfficeJet d145 InkJet Printer

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Hpdeskjet932c quit printing yellow & blue


Just try with replacing the color cartridges may be it is dry.

Sep 24, 2009 | Zebra 110Xi III Plus Thermal Printer

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False error empty cartridge


slowly off and on the printer for five times without cartridge, printer saves data of cart of last 5 only so next time it reads full ink..

Jun 01, 2009 | HP Photosmart C6280 Printer

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HP will not recognise new cartridge


The problem you are describing with the yellow cartridge sounds like ink starvation possibly due to a clogged print head or an air bubble in the print head. Since the machine is so new I would contact HP to get the print head replaced. As for the magenta cartridge, exchanging it for a new one at the store you bought it from should fix the problem. It sounds like the chip on the one you have is either damaged or wasn't set to read full ink levels.

May 29, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

New cartridge and still shows ink low


Since the printer cannot detect the amount of ink in the cartridge, the OEM companies place a chip inside of each cartridge that counts the number of pages that you print. When the cartridges reach a certain number of pages, they automatically tell your printer that you are running low on ink, even if it is not empty yet.

If the cleaning steps on your printer is still not fixing the color, try the very first tip on this page:

http://swapink.com/Merchant5/merchant.mvc?Screen=cp_faq&Store_Code=SI

I have found that using warm water on the paper towel clears the prints up better.

Jan 25, 2009 | HP DeskJet 1280 InkJet Printer

1 Answer

How to use only black when the color is finished


you cannot use the printer by just keeping only 1 cartridge in the printer.as both the cartridges should be present in the printer then let the colour cartridge is empty what the problem is.you can print the black printouts with empty colour cartridge in the printer, but both the cartridges should be in the printer.and if still you get the message as colour cartridge is empty please replace the colour cartridge.the simple option is yopu can get the same cartridge refilled.as the cost of refilling is 10 times less then the new cartridge.

Oct 03, 2008 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Despite installing new cartridges,cleaning and priming, my HP Deskjet 710C prints pink only. Using Windows XP test page shows no blue, or yellow.


hi,
do you installing both cartridges (black and colour)?
if you do so, my advice is to reinstall the driver for your printer.

if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge.
The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.

have 2 options:
1. buy a new color cartridge
2. refill the color cartridge.

Sep 23, 2008 | HP Printers & Copiers

1 Answer

Black ink cartridge ran out. i replaced it with an identical one and the printer keeps saying incorrect colour cartridge installed. the colour cartridge was already in and working


Either:
  • You have bought the wrong cartridge
  • The cartridge is not a genuine one and it is faulty(about 30% of some non branded carts are faulty)
  • The cartridge is a genuine one and is faulty (about 1% of genuine carts are faulty)
  • The cartridge cradle is faulty and can not read the cartridge chip properly.
i suggest you by another (genuine) cartridge and try it. If it works, you know the other "new" cartridge is faulty and can return if for a refund.

Jul 08, 2008 | HP Printers & Copiers

1 Answer

Replace cartridge.....


Hi Dutchduo,

Please click on the web link given below and perform the steps as provided in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00414417&cc=us&lc=en&dlc=en&product=439491

Have a great day!

Mar 18, 2008 | HP Photosmart 3310 Printer

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