Sycoduck's has descibed the most likely cause of your problem. I have included a link to an HP 'how to clean the print cartridge contacts' the contacts of the yellow cartridge could be dirty, but most likely the contacts on the printer are your problem (since you have tried two different printer cartridges).
1. Make sure the print cartridge contacts are clean: "Cleaning the copper colored contacts" about mid way down the page (linked).
2. Make sure the printer contacts are clean, they will also be copper colored, and should be cleaned the same way.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has answered 20 questions.
Re: Replacing Colour Cartridge
Most likely dirty connections. Try cleaning the print cartridge, and the contacts inside of the printer with a swab of alcohol. The cartridge, and printer need to communicate properly, and sometimes a fingerprint or ink can interfere. (Yes I know I don't spell very well, sorry)
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
HP 74 - Black ink HP 75 - Cyan, Magenta, and Yellow ink HP 99 - Photo Black, Light Cyan, and Light Magenta
You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.
The problem you are describing with the yellow cartridge sounds like ink starvation possibly due to a clogged print head or an air bubble in the print head. Since the machine is so new I would contact HP to get the print head replaced. As for the magenta cartridge, exchanging it for a new one at the store you bought it from should fix the problem. It sounds like the chip on the one you have is either damaged or wasn't set to read full ink levels.
Since the printer cannot detect the amount of ink in the cartridge, the OEM companies place a chip inside of each cartridge that counts the number of pages that you print. When the cartridges reach a certain number of pages, they automatically tell your printer that you are running low on ink, even if it is not empty yet.
If the cleaning steps on your printer is still not fixing the color, try the very first tip on this page:
you cannot use the printer by just keeping only 1 cartridge in the printer.as both the cartridges should be present in the printer then let the colour cartridge is empty what the problem is.you can print the black printouts with empty colour cartridge in the printer, but both the cartridges should be in the printer.and if still you get the message as colour cartridge is empty please replace the colour cartridge.the simple option is yopu can get the same cartridge refilled.as the cost of refilling is 10 times less then the new cartridge.
hi, do you installing both cartridges (black and colour)? if you do so, my advice is to reinstall the driver for your printer.
if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge. The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.
have 2 options: 1. buy a new color cartridge 2. refill the color cartridge.