I had the same problem. The needle that punctures the top of the k-cup gets clogged with coffee grounds so we took a fine wire like a twist tie with the paper off and carefully slid it up into the needle to open it. It works great now! It is also a good practice to run vinegar through your maker every few months, those instructions are in the manual. :)
J.D. in Denver
Testimonial: "Thank you .. will try it!!!"
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