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Brand new Sansa Clip not recognized in My Computer

Hi there. I bought a Sansa Clip 2 G from Best Buy on Saturday for my son. We went to plug it into the computer and a little "new hardware found" icon appeared on the screen, but it was not recognized in My Computer so I don't know where to download the files. Also, at the beginning it showed "connecting" when I plugged it in the USB port, but now it doesn't do anything... any helpful suggestions?

pc doesent recognize the mp3

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  • lslta Dec 01, 2008

    ditto here

  • Anonymous Apr 01, 2009

    When I plugged my Sansa Clip MP3 player into the computer a little "new hardware found" icon appeared on the screen, but it was not recognized in My Computer so I don't know where to download the files. Also, at the beginning it showed "connecting" when I plugged it in the USB port, but now it doesn't do anything. The only program that recognizes it is Windows Media Player..- Im running XP w/ SP2. any helpful suggestions?

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  • 8,596 Answers

Reformat and upgrade the firmware

REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
FIRMWARE UPGRADE - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Posted on Mar 19, 2008

3 Suggested Answers

  • 3 Answers

SOURCE: Brand new Sansa Clip not recognized in My Computer

Hey i had this problem...stupid, but what worked was to slide the lock to hold and then hold the center button while you plug it in to usb. keep holding till you see it pop up on your taskbar. Worked for me and I messed with this stupid thing for 3 days. Cant get it recoginzed in anything other than media player though. Hope that helps

Posted on Dec 31, 2007

mikeytreiber
  • 3 Answers

SOURCE: ask about my sansa clip

does it come with anything else like a cd or usb clip with the software?

Posted on May 03, 2008

smilemaker
  • 790 Answers

SOURCE: Brand new Sansa Clip not recognized in My Computer

Hello!!


try connecting it to other USB slots!!

Posted on Nov 04, 2008

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1 Answer

New computer running windows 7, doesn't recognize mp3 player sansa clip when I plug it in. downloaded latest driver but wouldn't finish download because computer isn't seeing device.


Hi there,THe reason it isnt recognizing is becuase of your OS,windows 7 has porblems
recognizing devices such as your mp3 palyer...i reccomend redownloading the software driver and if all else fails return your mp3 palyer..
please rate me full... :)

Jan 22, 2011 | SanDisk Sansa Clip MP3 Player

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Plugged in computer went in to my computer no


your computer's USB port is older and is not recognizing your mp3 player so buy a new port or upgrade it from net. Thanks :)

Jan 01, 2010 | SanDisk Sansa Clip MP3 Player

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Computer wont recognize sansa clip mp3 player


Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

Dec 26, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Brand new Sansa Clip not recognized in My Computer


Hello!!


try connecting it to other USB slots!!

Nov 04, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Ask about my sansa clip


does it come with anything else like a cd or usb clip with the software?

Apr 28, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Unable to install software for sansa e 260 R mp3 player


Go to settings on your sansa and scroll down to USB Mode.
Change it to MSC.

Apr 11, 2008 | SanDisk Sansa e250 MP3 Player

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Sansa mp3


when i plug in my mp3 the computer does not recognize it as being plugged in and there was no software with the player when i bought it

Mar 23, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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Can turn on


The Sansa can sometimes break overnight if you sleep on it. This happened to me. I don't think this is really a solution, but if you bought it at BEST BUY, they have a 2-year guarantee for a new one.

Sorry,
Big Tony

Jan 24, 2008 | SanDisk Sansa Clip MP3 Player

7 Answers

Sansa clip mp3 player


To help you with that, I need to know what operating system your using (XP, Vista, ect...) and what other devices you have plugged into the computer. There are a few things you can try. When you plug it in, does it say it's connected? Does the "Found new hardware" wizard come up? Let me know, I'll see what I can do to help

Dec 31, 2007 | SanDisk Sansa Clip MP3 Player

13 Answers

Brand new Sansa Clip not recognized in My Computer


IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Oct 25, 2007 | SanDisk Sansa Clip MP3 Player

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