Question about Jenn-Air JES9800A Electric Kitchen Range

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Second repair on F9-1 Error Code

A little over 90 days ago we found when we started the cleaning cycle on our vintage 2005 range, it would abort after a minute or two and show code F9-1, call for service. The local authorized Jenn-Air repair service replaced a clock and sensor - the clock was covered under warranty but we paid for the sensor ($25) and labor ($100). For various reasons we never got around to actually cleaning the oven until now, and found the same problem. The repair guy says the parts order place now wants him to order a door latch assembly instead ($50 - not covered under warranty) , so we'll have a bill for another 150 bucks. This doesn't seem right. I thought I saw something about a door latch being the proper fix for this oven when I first jumped on the Internet with the error code late last year. Should we have to pay if someone got the wrong fix for this range? Just really seems wrong and unfair to me. And what if THAT doesn't fix it? Starting to feel like a guinea pig. Seems someone should take responsibility for the first fix not working. Any/all advice appreciated!!!

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  • leithalinda Jun 02, 2008

    Don't know what the mentioned "reset procedure" is (though would like to know - where can I find that, please?), but this story got worse before it got better. We paid for the door latch assembly and installation, plus the tech supposedly replaced the control board again, and the self-clean STILL didn't work; now we got crazy messages telling us to remove the probe (which was not in place). The tech said the mfr. wanted us to replace the probe well (yet MORE money), and we got suspicious and complained to Jenn-Air. Long story short, after several no-charge factory visits, turns out that at some point the local service guy had failed to properly tuck in some wiring and it literally burned and fused. All is well now, but we'll never be calling that local guy again. He was incompetent, not a diagnostician but just a parts replacer, and was ready to keep charging us for replacing parts for as long as we were willing to pay, rather than getting to the bottom of things and standing behind his own work. Terrible experience, but we are grateful to the mfr. for finally stepping in and taking care of us. We were ready to throw the Jenn-Air out the window though we have been loyal to the brand for over 20 years.

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Stove computer needs to be re-set. as given in already posted solutions. But i will add ....keep trying . It took 7 trys but finally the darn thing reset itself. Ps I shut off power for a good 5 minutes before trying the reset procedure. also I did not hit the final cancel ( last step)

Posted on May 28, 2008

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