Question about Projection Televisions

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I bought a Sharp LC37DW99U at the end of November 2007. There is a one year warranty. The image developed a cluster of vertical lines on the left side of the screen in early February 2008. Brandsmart sent a serviceman who took pictures. The pictures were sent to Sharp and they say, based on the cluster of lines when the set is turned on, there must have been physical damage done to the set. There is absolutely no physical/cosmetic damage to the screen or housing and the set has never been moved or jarred since we bought it. They are just trying to get out of the warranty. What do you think?

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Hello!

your Sharp LC37DW99U is damage. You should get the warranty because the system created damage on the horizontal or vertical projection. there service tech can maybe repair it or should you demand replacement of the unit.

Contact the vendor of your sharp. if need an attorney provide an attorney to force them replacing your unit.

melnavz.

Posted on Mar 19, 2008

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Im a HP LCD and Plasma TV technician and I know on HP tv's if theres vertical or horizontal lines, this can indicate a bad video controller board.

What i would do first is perform an alignment to see if that fixes the vertical lines. Your TV should have a feature for it to automatcially perform an alignment of the mirrors.

if the alignment doesnt work, I would say your video controller board is bad.

Posted on Mar 19, 2008

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