Question about Philips SA5125/37 MP3 Player

1 Answer

SA5125/37 gayness OK. My mp3 player one day just shut off by itself. Since then its been gay. Sometimes i can get it to turn on but it says there is nothing on it. I plug it into my computer and it will disconnect and reconnect itself. When i get the chance to check the files. It says all my music is on there. Can anyone help me?

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  • 2 more comments 
  • Daryn Jacobs Mar 22, 2008

    Thank you very much... it worked perfectly...

  • KaLaHNi_07 Apr 07, 2008

    Hey. Everytime I connect my MP3 thru the USB cable, it connects and then reconnects. When I turn it on, it shuts down during the "UPDATING PLAYER" mode, then i gotta reset it to turn back on.. But it does the same thing over and over. HeLP LoL

  • Tyler domke Sep 10, 2008

    The last time I put music into my mp3 it worked fine. After i disconnected it from the computer and tried to pick songs to play it just shut itself off. I had trouble turning it back on. And when it did it said that it was corrupted and nedded to be repaired. I pushed ok and it did its thing then it erased all my songs and shut itself off again. Now Windows won't even recognize it when I plug it in and it doesn't want to stay on. I've only had it for 9 months and now it's ****. Any ideas?? Thanks TMD

  • Anonymous Sep 19, 2008

    my device just shut off one day and it wont restart at all
    the files are still there but i cant get it to turn on



1 Answer

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Must do repair first, then firmware upgrade (warning: this will delete all your music).

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

You must do a firmware upgrade to resolve this issue.

Open Philips Device Manager (Go to Start--> all Programs--> Philips...), and click on Update tab


You can get it from
It will delete all songs off your player, so be forewarned
Enter your model number on the website, click the link on next page that says SA 5125/37 w/o a "b" on the end
Click on Software and drivers tab
Click on firmware upgrade software - instructions enclosed

-Tha Mp3 Doctor

Posted on Mar 20, 2008


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Try a different USB port, preferably in the back of the PC. If not, try connecting it without the battery. You can still manage the music manually without the battery. You can add to this question if you have more problems. Best of Luck. p.s. - impressed with the usage of hence :0)

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