Question about HP PE4200N 42 in. EDTV Plasma Television

1 Answer

HP PE4200N Plasma TV

My HP PE4200N Plasma TV has sound but not picture. It's cables and all are plugged in correctly. Any ideas?

Posted by on

  • Anonymous Jan 01, 2009

    I unplugged the tv briefly to move it and now have no picture. Only sound.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Director Badge:

    Uploaded 100 video answers.

  • HP Master
  • 684 Answers

This problem is caused by something called a YSUS board going out. You can buy the replacement parts for about $300 dollars or there is a company that will fix the YSUS board. I don't have instructions yet for removing the YSUS board, but if you've got the skills or know someone who's good with electronics, you can fix the board for about $120. I've got the same problem with my 42 inch plasma TV. I called PTS Electronics today at 812-824-9331 (their website suggests you call 800-844-7871). I spoke to Kelly. She was very helpful, but said anybody at their number can help.
Kelly said that you do not need to call first to get a return authorization. To get the YSUS Board fixed, you need to remove yours and send it to the following address:
PTS Electronics
2000 S. Liberty Dr
Bloomington, IN 47403

When you ship in, you should include a letter with the following information:
Your Name
Your Mailing Address
Your Phone Number
Payment info for the $122.60 to repair the board. If you want to pay with a credit card, note that in your letter and that you want them to call you. They'll call you to get your credit card info when they receive your board.

She suggested shipping via UPS and insuring the part when you ship it.

I learned some new things when I spoke to her. If you'd prefer to replace the board in your printer, you can use one of the following alternate parts to replace the YSUS board:
Part made by LG - part #6871QYH053A
Part made by LG - part #6871QYH053B
Part made by Toshiba - part #75003031 http://www.moduslinkptstvboards.com/75003031-P6096.aspx

Out of the three alternate replacement parts, the only one they currently have available is the Toshiba part. They have it listed at $254 (I thought Kelly said $268 - maybe with shipping?) with a core value of $65 that you'll get back if you ship them your broken part. That leaves you paying roughly $200. Having them fix my part seems like a better option to me. Kelly also said that all these parts for the HP TV are refurbished parts - none of them are new - that's why they want you to send them your broken part.

Link to PTS website with information about ordering 1032298-HS (http://www.moduslinkptstvboards.com/1032298-HS-P1628C13.aspx). They currently have 0 available for sale. The message on this page tells you to contact them to arrange repair using the information provided above.

Posted on Jan 13, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

No picture on Samsung HP-R5052


Just a couple of things to try:
You say you tried another cable box and a roku. Are you using the same cables? Are you using hdmi, component or coax cables? Could be a bad wire. True high def tv 1080 requires an hdmi cable for the best picture. The next best choice is the component cable. This is a triple cable with red, green, & blue and provides 720 resolution. The least quality is the coax wire which will only provide low def standard quality picture. Sometimes people hook up 1, 2, or all 3 of these choices not knowing what it all means. If thats the case with your tv it may just be a matter of selecting the correct input on your tv with your remote. On your samsung remote there should be a button for input. Try pushing that button and make sure it's set to hdmi or component, whichever your using. If none of this, is it possible the plasma tv itself is defective?

Apr 08, 2014 | Samsung HP-R5052 50 in. Plasma HDTV

1 Answer

6MTH OLD HOTPOINT PLASMA TV SUDDENLY HAS NO PICTURE NO SOUND


Hiya!

Sounds like it's on the wrong input, maybe it's analog tuner. Have you tried changing it's input?

Feb 21, 2008 | Samsung HP-R5072 50 in. Plasma HDTV

1 Answer

Has sound but no picture


check your input cables leading into your tv and the device you are connecting have been plugged into the correct inputs/ports on both your tv and the device attached to the tv that you are trying to view.

you may have installed the wrong cable to the wrong port or wrong port type. most cable & ports are color coded, so watch that you are plugging the cables into the correct ports.

tv's tend to have more then one type of connection and the cables will fit into either type, but you have to make sure you are using the same type of port as your device is (look for the set of plugs that are the same color/type as what your device has.

Jul 02, 2011 | Hitachi 50PD9800 50 in. Plasma Television

1 Answer

I have a great picture on my Samsung HP-T454 42 inch Plasma TV however, no sound. I was not in the room when it happened but the person watching TV said the sound just went off without any warning. ...


Hello Dear,

I am well pleased to contact you after viewing your profile,which really interest me to communicate with you as a genuine friend, this is my e-mail address (aw.sesay@yahoo.com),
i wait to hear from you soonest.
Awa.

Aug 04, 2010 | Samsung HP-T4264 42 in. Plasma HDTV

1 Answer

When i connect the DVD or Playstation to the AV of the HITACHI plasma ( model 42pd580dta ) I get a fickering black n white screen, no sound, you can just see the dvd or ps screen..Its like its not tuned...


Unplug foxtel three video pins cable and plug yellow video cable of dvd then play it, you will get correct and clear picture in video input.
You can not plug composite and component video at same time in video input of tv, that is cause of your problem.
Thanks

Jul 31, 2010 | Televison & Video

1 Answer

LG 50PG25 Plasma TV, black screen sound still works.


this faint picture issue is usually caused by a bad z sustain board. it is the smaller scan board on the right side of the tv when viewed from the back. it has some large cables that energize the plasma panel, dont confuse with the y sustain which has the tiny ribbon cables that address each line of the picture.
there should be a # on the board indicating the part number, plug it into a search engine to find parts.

this could also be a low voltage or something else, check the Vs and Va voltages and confirm theyre correct with the ones listed on the sticker inside the tv. Be careful this is dangerous and you can get shocked if you not familliar. The heatsinks can be energized and shock you , exercise caution. if you order a z sus board, make sure you can return if it doesn't fix. I'd say 95% chance its a z sus

May 21, 2010 | LG DU-42PX12XC 42 in. Plasma HDTV

2 Answers

Television has sound but no picture


Check the cables first that connect to your video device, are they in tightly?  Test the cables on another TV to make sure they haven't gone bad, which is common.  Also check the input selection on the TV to make sure it matches with the video input the cable is connected to.

Dec 06, 2008 | Philips 50PFP5332D 50 in. Plasma...

1 Answer

Plasma Tv


i have the same problem. good sound but dark-distorted picture

Apr 13, 2008 | Televison & Video

1 Answer

HP flat screen tv


our hp flatscreen sometimes has a black strip across the top of the screen....resembling something "leaking"

Apr 30, 2007 | HP PE4200N 42 in. EDTV Plasma Television

Not finding what you are looking for?
HP PE4200N 42 in. EDTV Plasma Television Logo

204 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Televison & Video Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Tony

Level 3 Expert

2598 Answers

The Knight
The Knight

Level 3 Expert

69795 Answers

Are you a HP Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...