Question about HP PE4200N 42 in. EDTV Plasma Television
My HP PE4200N Plasma TV has sound but not picture. It's cables and all are plugged in correctly. Any ideas?
This problem is caused by something called a YSUS board going out. You can buy the replacement parts for about $300 dollars or there is a company that will fix the YSUS board. I don't have instructions yet for removing the YSUS board, but if you've got the skills or know someone who's good with electronics, you can fix the board for about $120.
I've got the same problem with my 42 inch plasma TV.
I called PTS Electronics today at 812-824-9331 (their website suggests you call 800-844-7871). I spoke to Kelly. She was very helpful, but said anybody at their number can help.
Kelly said that you do not need to call first to get a return authorization. To get the YSUS Board fixed, you need to remove yours and send it to the following address:
2000 S. Liberty Dr
Bloomington, IN 47403
When you ship in, you should include a letter with the following information:
Your Mailing Address
Your Phone Number
Payment info for the $122.60 to repair the board. If you want to pay with a credit card, note that in your letter and that you want them to call you. They'll call you to get your credit card info when they receive your board.
She suggested shipping via UPS and insuring the part when you ship it.
I learned some new things when I spoke to her. If you'd prefer to replace the board in your printer, you can use one of the following alternate parts to replace the YSUS board:
Part made by LG - part #6871QYH053A
Part made by LG - part #6871QYH053B
Part made by Toshiba - part #75003031 http://www.moduslinkptstvboards.com/75003031-P6096.aspx
Out of the three alternate replacement parts, the only one they currently have available is the Toshiba part. They have it listed at $254 (I thought Kelly said $268 - maybe with shipping?) with a core value of $65 that you'll get back if you ship them your broken part. That leaves you paying roughly $200. Having them fix my part seems like a better option to me. Kelly also said that all these parts for the HP TV are refurbished parts - none of them are new - that's why they want you to send them your broken part.
Link to PTS website with information about ordering 1032298-HS (http://www.moduslinkptstvboards.com/1032298-HS-P1628C13.aspx). They currently have 0 available for sale. The message on this page tells you to contact them to arrange repair using the information provided above.
Posted on Jan 13, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 06, 2014 | Samsung HP-T5054 Widescreen 50 Plasma HDTV...
Feb 21, 2008 | Samsung HP-R5072 50 in. Plasma HDTV
Apr 08, 2014 | Samsung HP-R5052 50 in. Plasma HDTV
Aug 04, 2010 | Samsung HP-T4264 42 in. Plasma HDTV
Jul 31, 2010 | Televison & Video
May 21, 2010 | LG DU-42PX12XC 42 in. Plasma HDTV
Jul 15, 2017 | HP Televison & Video
Dec 06, 2008 | Philips 50PFP5332D 50 in. Plasma...
Apr 24, 2008 | Televison & Video
Feb 18, 2018 | Sylvania Televison & Video
206 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: