Question about Xerox 8200/DP Thermal Printer

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Print head error? (13.004.43)

Can you tell me if this is only going to be fixed by a print head replacement?  Thanks.  I got this at an auction and I have changed the halogen lamps.  Hope you can help me. Cheers, Mark

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  • redvoll Mar 23, 2008

    Thanks for your update.  Ventilation check OK.  I am pretty sure the ink was Tektronix/Xerox stock (is there any way to tell from extra ink blocks that are in the feeder?
    I will try the troubleshooting listed.  Is there a recommended way to get hardened wax/ink off the little trays in the print head?  The left "tub" is clogged (indicates the left jet stack diagnosis) but I can't see how to clear it without damaging parts.  Thanks, Mark



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The Printer's Front Panel Displays Printer Error - Contact Service; Report Fault 13,004.43 Cause:
The left jet stack heater is not heating at all, or is heating too slowly TRY FIRST (Solutions without parts): 1. Poor ventilation. - Make sure printer has 6 inches minimum of clearance on all sides. 2. reseat the cables to the printhead. TROUBLESHOOTING TIPS AND HINTS: 1. added drum maintenance parts for damage control. replace as needed if worn or broken. PARTS:Parts are listed in the order of highest probability for repair. NUMBER QTY DESCRIPTION PROBABILITY% MODEL S/N FROM S/N TO S/N 650411200 1 *PRINT HEAD ASSY; . 367051501 2 FOLLOWER,CAM; DM CAM,SAFETY CONTROLLED, QTY 1 650428800 1 FRU, CLUTCH/ANTI-ROTATION COLLAR 351105301 1 GUIDE; DRAWER ASSY,DM RIGHT 351105102 1 GUIDE ASSEMBLY; DM DRAWER,LEFT,SAFETY CONTROLLED REPAIR/INSPECT/PREVENT PROCEDURE: 1. Clean pick rollers only when ink or debris is visible. 2. Clean feed rollers, exit rollers and guides only when ink or debris is visible. 3. Inspect cap/wipe/purge gasket and wiper blade. 4. Check for cooked or discolored inks; if necessary, flush out ink. 5. Inspect and clean the drum maintenance blade and the rapid release guide. Check print quality; if necessary, perform clean for light stripes. 6. Check cleanliness of interior and exterior of printer, including fans; if necessary, clean (dust or vacuum) these areas. 7. Report the use of Non-Tektronix/Xerox ink. 8. Review proper operation of printer.

Posted on Mar 23, 2008

  • Rick Kasper Mar 24, 2008

    Don't worry about the ink sticks your using. Really would be unusual for that to be a problem.
    What the issue is, is the left side of the print head itself is not warming or sensing that it is warming.
    I would first of all try, this. You have to remove both the left and right covers, then the ink loader. ( Where the sticks are). Under that is the print head area. What is used are ribbon cables that are simply pressed into stampons for connectors. I would try reseating the cables to the print head. Sadly though, the most likely problem is that the heating element inside the print head had opened and is not heating. That needs to heat to keep the ink melted.
    Sometimes you can find good used print heads on E-bay.
    I wouldn't bother removing the hardened ink. That is only in the jet tub because the heater stopped working while it was full and solidified while it was full.
    Reading you may have already reseated the connectors.
    I honestly would think that it is extremely likely the print head has failed. Wish I could offer you more hope of a cheap repair.
    The printers that actually make the highest quality color copy are the emulsion toners. Somehow they learned how to align the particles of toner, and at 2400 x 2400 resolution they are incredible. And less than 1000 dollars.
    Not exactly sure why I mentioned that LOL. But they have really impressed me for quality of a dry ink printer ....

  • Rick Kasper Mar 24, 2008

    I forgot to mention. in the menu under trouble shooting, there is a service diagnostic area you can enter and monitor the print head heaters and see which ones are and are not working.
    Once you enter the diagnostic mode, you have to scroll to fine the heater monitor area.
    I was going to mention that earlier but simply forgot.



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thanks hope this does help please do rate and leave feedback for your free answer today.

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