Whenever I try to print something, it will feed the paper through to a certain point, and then stop--literally for no apparent reason--and say that there's a paper jam. I open up the back, clear the paper, and try to print again, but the same thing happens.
I've tried the basics, like unplugging up and plugging it back in again, but to no avail. I've also tried re-installing the ink cartridges. The only other solution I see is to re-do the set up.
Can someone tell me if there's an easier or more effective option?
I'd really appreciate it. Thanks.
PS: It should also be noted that I've found nothing blocking The paper inside the printer. There seems to be no physical problem whatsoever.
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Re: Phantom paper jam
The problem is with rollers of the printer. Please perform the steps provided in the web link given below, this might fix the issue else you need to order a roller cleaning kit, if your printer is in warrent and you are from US. You can get it online.
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Hello Cassandra, It sounds like you are having phantom paper jams. When the printer starts a print job and tries to pull a piece of paper but can't grab it the printer thinks there is a jam but there really is not. If the paper pickup rollers are worn down they are not able to grab the paper correctly to feed it into the printer which causes this type of error. The rollers are considered user installable and come in a kit with the rollers and the paper separation pad which keeps more than one paper from being pickup up at the same time. Installing the paper feed kit should clear up your paper feed problems. The paper feed kit is available here: http://www.ccl-la.com/catalog/product_info.php?products_id=342 I hope this helps. BuddyMc
You have almost certainly got a foreign object in the paper feed path as there is nothing on the L/H
side that could cause an obstruction. First of all turn the printer off & disconnect all cables. Turn
the printer upside down and give a good shake, with luck the blockage should fall out. If not then you need to be a bit brave, make sure the print carriage is parked fully right and out of the way. You will need an A4 (approx) sized piece of stiff cardboard such as the backing from an A4 note pad. Insert this into the paper feed locating it between the feed rollers on the R/H side. Then push quite firmly to overcome the spring pressure, when you feel it push through about a half inch stop and open the printer to see what is being pushed through. Push the card fully through and retrieve the foreign object (I have found everything from paperclips, curtain hooks and even a golf tee!). Push the card through fully and out of the printer. Always remove paper jams etc, in the direction of the paper feed whenever possible
as pulling anything backwards can dislodge or break the sensor flags.
Hope this helps. Please take a moment to rate this solution, thanks.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I just had the same problem, tried everything and resigned myself to buying a new one.
I was about to throw the thing when I saw the Card backing of an A4 Pad.
I thought I have nothing to lose so forced this through the machine and Bingo. It cured it.
Maybe if you hold down the cycle button and let it run through a "test cycle" to receive a printer data sheet it might clear the internal buffer or whatever you call that short term memory these printers have. Let us know. JP
At this point, you my wish to try feeding a slightly thicker piece of paper or light card stock through the printer. If that fails and there is no obvious paper jam then I'm afraid there is nothing else and the printer would need to be serviced or replaced.