Question about HP PSC 1610 All-In-One InkJet Printer

1 Answer

Phantom paper jam

Whenever I try to print something, it will feed the paper through to a certain point, and then stop--literally for no apparent reason--and say that there's a paper jam. I open up the back, clear the paper, and try to print again, but the same thing happens.

I've tried the basics, like unplugging up and plugging it back in again, but to no avail. I've also tried re-installing the ink cartridges. The only other solution I see is to re-do the set up.

Can someone tell me if there's an easier or more effective option?

I'd really appreciate it. Thanks.


PS: It should also be noted that I've found nothing blocking The paper inside the printer. There seems to be no physical problem whatsoever.


"There is no spoon"--The matrix.

Posted by on

  • mr9000 Mar 18, 2008

    Furthermore, When the paper is stuck at that point, and I press the 'OK' button, it feeds the paper through (but doesn't print anything on it.)

    Thanks again for your help



    "There is no spoon"--The Matrix

  • rhedize Apr 24, 2008

    have exactly the same problem,
    enormously frustrating,
    :-((
    tried everything but not the paper feed cleaning kit,
    would this work though ?
    feed seems to be okay & the paper freezes at exactly the same place each time ?!?

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  • 188 Answers

Hi Sir,

The problem is with rollers of the printer. Please perform the steps provided in the web link given below, this might fix the issue else you need to order a roller cleaning kit, if your printer is in warrent and you are from US. You can get it online.

Here are the links:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=us&lc=en&dlc=en&product=390315


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00744840&cc=us&lc=en&dlc=en&product=439488

This will fix the issue.

Posted on Mar 20, 2008

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