Question about RCA OPAL M4001 MP3 Player

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Broken USB posrt

I have had my rca Opal for only 3 months, and the place where you plug in the USB cable/headphones has broken off.
I even can't connect the player to my computer to get the 300plus songs i have off.
I was wondering if anyone knew how to contact the company so they can fix it or i can get a refund.
As can be expected, im very pissed off.

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My Opal cable broke. I went to the RCA website which has a number for Audiovox who takes care of their repairs. After trying to explain the problem to the guy who spoke semi-english his solution was to send the player to them for repairs along with the original receipt. I told him multiple times that I did not have the receipt anymore and that all I wanted was a replacement cable. He told me that they do not sell parts for the player and that my only option was to send it to them with the original receipt. Needless to say I still have a broken player and no way to get a cable. I'm going to get an I-Pod instead.

Posted on Mar 20, 2008

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