I have had my rca Opal for only 3 months, and the place where you plug in the USB cable/headphones has broken off.
I even can't connect the player to my computer to get the 300plus songs i have off.
I was wondering if anyone knew how to contact the company so they can fix it or i can get a refund.
As can be expected, im very pissed off.
My Opal cable broke. I went to the RCA website which has a number for Audiovox who takes care of their repairs. After trying to explain the problem to the guy who spoke semi-english his solution was to send the player to them for repairs along with the original receipt. I told him multiple times that I did not have the receipt anymore and that all I wanted was a replacement cable. He told me that they do not sell parts for the player and that my only option was to send it to them with the original receipt. Needless to say I still have a broken player and no way to get a cable. I'm going to get an I-Pod instead.
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You should of got a cord with it that has a usb at one end and a headphone thing at the other end. Plug the head phone end into your mp3. Then the usb into your computer. Wait a couple hours and it shoud say 'battery full'
If when you plug into usb cable dose it show that a device was pluged in ? If it dosen't turn on then youre charging cable is bad. If cable isn't bad remove software from youre computer using remove programs, unplug opal from usb then reboot youre software for youre rca opal cd.
Go to eBay,and look for the USB cable( About $ 4.00) for the iPod nano, it works for the Opal,I ordered one,and it is fine.It has a USB connector on one end,and the plug for the Opal.You plug one end where the earplugs go,and the USB connector on your computer.You have to let it charge at least for 3 hours.
For one, you don't need the CD to put music on the Opal. It's a plug and play device. Go to My Computer on your desktop and you will see under Audio Devices "OPAL". Click on that and you'll see a folder called "Media" and that's where you put your music.
For not turning on, click Pause/Play twice
For charging, You need to plug in the USB cord into the computer to charge it. Wait 3 hours. The Opal doesn't have a real long battery life, i'd say around 10-15 hours. So you'll be needing to charge it quite a bit.
Make sure the Hold Button - it's on the side of the Opal - is off. When the hold button is on, it makes the Opal think the Flash disk is full, and you get all kinds of wacky reactions.
Hope this helps...
Your RCA Opal is a plug and play device
1. Plug USB cord into Headphone Jack (you MUST use the USB that came with the RCA Opal)
2. Plug USB cord into computer
4. In my computer, it'll say "usb device" or "drive f" or whatever
5. Open "media" folder on that drive
6. And put your Mp3s on there.
if you can't do that, than you need to upgrade your computer. Not many MP3 players support ME.