No water/soap to carpet, but upholstery attachment works fine.
I am having an issue with my Bissell not putting water/soap to the floor, yet the handheld attachment works fine. I called a local repair place and they said it was the pump, and they would be happy to replace it for $140 and 3 weeks.
I can buy a pump online for far less, but I question that the pump is the issue here. Why would I get mixture out of the handheld but not to the floor? I have completely cleaned everything and I can find nothing that visually looks awry.
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Re: No water/soap to carpet, but upholstery attachment...
If the hose is spraying, then the pump is working. The pump is a common problem which is why the repair shop assumes that it is the problem, but their repair cost is way out of line. The more likely cause could be the heater. The heaters on these machines have been problematic in the past. The heater is heating water and soap and quite often they will plug up and then the water will not flow. The heater is used for the floor spray but not the hose. It is also possible that the floor spray jets are plugged or that the indicator dial is fowled with something and will not allow solution to flow. I would suggest finding a different shop to take it to and make sure they find the trouble before repairing and give you a more resonable estimate. This should fall somewhere in the $60.00 repair range.
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It could Be one or more of a few problems. It may have soap clogging the pump or heater (if your model has a heater) or the belt turning the pump may be stretched or broken. I start by making sure water is coming from the tank. Make sure the belts are good. Make sure the pump is working. If water comes from the upholstery tool. But not at the floor it may indicate the heater Has a clog or restriction. Make sure there is not anything clogging the spray jets.
If you are getting water from the tool. But not at the floor the most likely problem is the heater is clogged with coagulated soap or minerals. You will need to separate the upper handle to get to the heater. Insure the machine is unplugged. Remove the cover from the heater making sure you don't lose the little gaskets on each screw. Clean the channels inside the heater and put the cover back on. Be aware of how you are Taking it apart so you will know how to reassemble it.
There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
I have a Proheat 2X and had the same problem. I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing.
SO, an alternative to throwing out my unit and buying somethign else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW. Don't know if this will help, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
I have a Proheat 2X and had the same problem. I don't know if this will work with your unit... but I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing. With the dial set to "Tools", I had the same problem.
SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW on carpet & tool settings. Don't know if this will help you, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
It sounds like the heater may be plugged. This is a problem for an experienced technician. The heater is located in the handle and they are prone to plugging at the tubing connections. The heater is heating soap and water solution and this can cause the soap to coagulate and plug the lines. It must be addressed carefully to avoid damaging the heater.