Question about Bissell 7901-1 ProHeat Scotchgard Upright Wet/Dry Vacuum

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I have a bissell proheat carpet cleaner purchased in 4-18-2005 for $169.99 from kohls I have used it 6 times and the last time the brushes would not move cause the belt was broken and the end of the pump pulley which is plastic broke off so I reorder the pump unit and 2 new belts and now I see you have sent me a exact pump but the end that broke off that the belt rides on is made of steel or aluminum much strong piece of equipment I want to know if there was a recall for the machine due to mechanical problems I have discribed, why the change in the part cause it cost me $42.99 to replace as well as time to fix it as warranty was up and I only used this 6 times as I bought new carpet the same time and I feel I should be at least compensated for the $42

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  • hkandak Mar 18, 2008

    thanks I will contact bissell just seems a sham it broke so easily

    after little use thank you

  • rwilton383 May 08, 2009

    the same pullly that comes off the pump and drives the front brush broke the third time I used it. the pully is plastic and appeares to have just melted in two. I lost my receipt so wal-mart will not take it back. will call bissell in AM.

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I've owned my Bissell for over 5 years now & LOVE it! Even after vacuuming It pulls up tons of dog hair I never realized was there! I am having a similar problem, but I caused it myself & think maybe you may have the same problem, cross your fingers & hope you do cuz the fix is CHEAP! (Shipping will cost more than the part!
When I replaced my belts, instead of following the manual instructions, I did what I thought made sense and removed the roller from the bottom. In doing so, I snapped a small red plastic roller arm pin/clamp. I glued it back together & replaced it & it worked fine for about 10 minutes then the roller stopped, sure enough the glue didn't hold. I'm just trying to find the parts. It's part # 555-9113, that fits ALL Pro Heat models. I have tried finding them at all the hardware stores & Vaccum shops, but no one carries them. I saw them on a few web sites priced from $1.99 to $3. Now I just have to find the site again!
I don't know if this will help you, but it might be just what you need, NOT the pump like you think.
All the piece does is puts enough tension on the roller and keeps it in place and holds the lower belt in place. If the roller slips it won't turn even with a good belt!

Posted on May 11, 2009

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That is something you would have to take up with Bissell. There is however no recall on the pump. They did change the pulley to a metal one. I know that if too much stuff coming off your carpet, or pet hair, will clog up the belt and pulley putting undo stress on the parts and can cause damage. Needs to be cleaned out once in a while.

Posted on Mar 18, 2008

I agree with reddevil6.

I have the same model. I've used it more then 25 times since 2006, when we bought it. I always follow the user manual instructions on:

A. Do not stall the brushes on odd shaped objects

B. Clean all hair, debris, and deposits out of the:
1. Bladder and bucket
2. Flow indicator
3 Brushes, and Belt well.

C Never store with liquid in bucket with bladder. If storing with solution bottle full, make sure storage area does not freeze.
(Since solution is made with H20 and may freeze), causing damage


Using it properly, and keeping it clean, has kept it working like new. The last Bissel we had lasted more then 10 years. Our Bissel Rolling Canaster Vacuum, is about 15 years. I just went and bougt a new set of belts as we finally went through the 2 which came with it.

We have an extremely thick greenish/blue
(I'm not sure of the color) burber carpet, that killed 2 ureka's and an oreck XL. All bought after, the bissel, by other family members who said we needed a newer one.

I'm surprised at the quality, of all our bissel cleaning appliances

Posted on May 06, 2008

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