I have a bissell proheat

posted by hkandak on Mar 18, 2008

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I have a bissell proheat carpet cleaner purchased in
4-18-2005 for $169.99 from kohls I have used it 6 times
and the last time the brushes would not move cause the belt
was broken and the end of the pump pulley which is plastic
broke off so I reorder the pump unit and 2 new belts and now I see you have sent me a exact pump but the end that broke off that the belt rides on is made of steel or aluminum much strong piece of equipment I want to know if there was a recall for the machine due to mechanical problems I have discribed, why the change in the part
cause it cost me $42.99 to replace as well as time to
fix it as warranty was up and I only used this 6 times
as I bought new carpet the same time and I feel I should
be at least compensated for the $42

Comment by hkandak, posted on Mar 18, 2008

thanks I will contact bissell just seems a sham it broke so easily
after little use thank you

I have the same problem.

Best Solution

posted on Mar 18, 2008

reddevil6

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Rating: 88%, 1204 votes

That is something you would have to take up with Bissell. There is however no recall on the pump. They did change the pulley to a metal one. I know that if too much stuff coming off your carpet, or pet hair, will clog up the belt and pulley putting undo stress on the parts and can cause damage. Needs to be cleaned out once in a while.

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Solution #2

posted on May 06, 2008

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I agree with reddevil6.

I have the same model. I've used it more then 25 times since 2006, when we bought it. I always follow the user manual instructions on:

A. Do not stall the brushes on odd shaped objects

B. Clean all hair, debris, and deposits out of the:
1. Bladder and bucket
2. Flow indicator
3 Brushes, and Belt well.

C Never store with liquid in bucket with bladder. If storing with solution bottle full, make sure storage area does not freeze.
(Since solution is made with H20 and may freeze), causing damage

Using it properly, and keeping it clean, has kept it working like new. The last Bissel we had lasted more then 10 years. Our Bissel Rolling Canaster Vacuum, is about 15 years. I just went and bougt a new set of belts as we finally went through the 2 which came with it.

We have an extremely thick greenish/blue
(I'm not sure of the color) burber carpet, that killed 2 ureka's and an oreck XL. All bought after, the bissel, by other family members who said we needed a newer one.

I'm surprised at the quality, of all our bissel cleaning appliances

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