Question about Ricoh IS760D Flatbed Scanner

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Ricoh IS760D Functional Problem SC4020

After a year of only light use, our Ricoh IS760D pdf scanner has died. When I press the green "go" switch on the Network Scanning  Unit Type A, its screen simply reads "Functional Problems. SC4020. Turn operation switch off then on. If the same error occurs again, please call service" and all the lights blink in unison on the main IS760 unit.  I get the same error message each time I power off and try it again.  
The unit has just gone out of warranty. Is there any simple fix for this, short of a $700 warranty renewal? Thanks.

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Unfortunately, the message indicates that the internal startup tests have failed. If this unit is just past the warranty period, I would contact the manufacturer anyway and complain. No unit should fail that close to the period conclusion especially with little to no use. It is possible that a brown-out may have damaged the internal logic. Only a service tech for the company could tell you that. The blinking lights are an indication of the problem found. Report that to the company as well.
Good luck. Keep us posted.

Posted on Mar 18, 2008

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