Question about Saeco VIA Venezia
6 month old new Via VEnezia double shot - working great until this morning when water pump wouldn't "go" but makes impressive scary noise.....sounds like the regular pump noise only much louder, with rude slurping.
I have never cleaned the machine and wonder if that's it -- and how do I do that?
MANY thanks if you can help.
Try descaling the machine. Saeco has a suitable solution, although the user manual says 'you may use any commercially available non-toxic descaling agent.' The instructions are set out in the user manual, and are usually on the descaling agent label. It is important to descale regularly, at least every 4-6 months.
Posted on Jun 09, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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