Question about Saeco VIA Venezia

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Pump sounds loud and slurpy but doesn't pump

6 month old new Via VEnezia double shot - working great until this morning when water pump wouldn't "go" but makes impressive scary noise.....sounds like the regular pump noise only much louder, with rude slurping.
I have never cleaned the machine and wonder if that's it -- and how do I do that?
MANY thanks if you can help.

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Try descaling the machine. Saeco has a suitable solution, although the user manual says 'you may use any commercially available non-toxic descaling agent.' The instructions are set out in the user manual, and are usually on the descaling agent label. It is important to descale regularly, at least every 4-6 months. 

Posted on Jun 09, 2008

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It sounds like you need the tune up kit. I got mine at Seattle Coffee Gear. http://www.seattlecoffeegear.com/seattle-coffee-gear-tune-up-kit-for-saeco-via-venezia. It was really easy to unscrew and replace the parts. Good luck

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If the machine is new or has not been used in a long time, the plastic feed tube(s) in the reservoir will be dry. You have to get the water to slowly creep up these tubes until it hits the pump inside, then the water/steam will come out the head and will keep coming out each time you use it until it dries out again.

I've had to re-prime my Via Veneto several times, and each time it seems like I'm doing it wrong and the machine is broken. But follow these steps and you'll get there.

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Now, keep it primed for months by keeping water in the reservoir. If you use it only infrequently, run the pump and at least get some water moving every week or so.

I've tried silly things like holding the tubes upside down, trying to get water forced up into them, but in the end, just let the pump do the work and be patient.

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1 Answer

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Hi,

Try to prime the machine.
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