Question about Saeco VIA Venezia

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Pump sounds loud and slurpy but doesn't pump

6 month old new Via VEnezia double shot - working great until this morning when water pump wouldn't "go" but makes impressive scary noise.....sounds like the regular pump noise only much louder, with rude slurping.
I have never cleaned the machine and wonder if that's it -- and how do I do that?
MANY thanks if you can help.

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Try descaling the machine. Saeco has a suitable solution, although the user manual says 'you may use any commercially available non-toxic descaling agent.' The instructions are set out in the user manual, and are usually on the descaling agent label. It is important to descale regularly, at least every 4-6 months. 

Posted on Jun 09, 2008

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