Question about Symantec WinFax Pro 10.0 for PC

3 Answers

No dial tone

We recently purchased this software. Install was easy. We have a KSU box for our telephone line meaning we have to "pick" a line to make an outgoing call.

Is this the cause of our no dial tone. How do I fix this problem?

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  • BRFB Mar 19, 2008

    Yes through our local phone company.


  • Patrick Michaels
    Patrick Michaels May 11, 2010

    you on DSL by chance?

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3 Answers

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Dialing and Location in WinFax Setup.
Set your prefix. If you have to dial 9, set it here.
If you have different "lines" to pick from, then you can setup "Locations", which allow different setups for each location you create. Troubleshooting WInFax at http://www.getfaxing.com


Posted on May 29, 2009

By picking a line, do you mean you have to dial a "prefix" or a code when the phone is picked up?

if so, then you can set this in the Dialing & Location setup in WinFax under prefix.

http://www.getfaxing.com for more winfax info

Posted on Apr 24, 2008

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  • 3,587 Answers

And does your line to your computer have one of the filters installed going to your modem line?

check your computers warranty here 4 FREE

Posted on Mar 19, 2008

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Posted on Jan 02, 2017

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1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

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