Question about Computers & Internet

2 Answers

My computer is brand new it;s a acer am5100-u5301a. It is full of things on the screen saying VIRUS THREAT- you may be infected,and they wont go away.They want money for this protection and that,I;m very discused with my system. P.S I would really like to go back to XP PRO .HELP !!!!!!

Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 185 Answers

This means that either the computer wasn't new when it was delivered or you have quickly collected some spyware that is responsible for all this nonsense about virus threats.

You haven't said what your operating system is, but it probably has little to do with it anyway.

Did you buy the computer from a reputable retailer? If you did, I would take it back real quick!!!!!!

Failing that, there are some things you can do.

Firstly, regarding 'Virus Threats' whatever they are selling, don't even think about it.

Next, delete all your temporary internet files.

Then, download AdAware >HERE< it's free, trustworthy and worth using. When you have downloaded it, update the definitions file, then do a full system scan. Delete everything it finds.

Next, download >THIS< PurgIE, you will get a free15 day trial. Check all the options except Temp Folders and purge everything it finds. Again this is well respected and trusted software which is perfectly safe. I use it all the time.

There are other good programs out there like Spybot which may also be worth trying.

You could also try using System Restore and restore your computer bacjk to the earliest checkpoint. This will have been produced after the first clean install, Don't bother with any later checkpoints because they are likely to be infected as well.

This kind of invasive problem is can be caused when visiting websites, especially if you have tried to obtain illegal software cracks or keygens. It can be very difficult to get rid of but the directions above should give you a start anyway. If you can identify the trojan or spyware you have, I may be able to point you in the direction of more specific removal instructions.

Good luck there...

Posted on Mar 18, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

You have nothing to fear from those messages, if you currently have no antivirus protection then their is no reason why it would be telling you that you have a virus. what you are probably seeing is adverts for virus protection. you will know they are adverts as they will come up in a cut down Internet Explorer window and you will be able to close it by clicking the X in the top right corner.

to get peace of mind you should download free AdAware from lavasoft usa, once you have scanned your PC it will help you remove advert software/Spyware.

also you should download free avg antivirus. both those software packages are free for home use.

poor acer, none of those problems are cos you have an acer, most users suffer form those types of problems

Posted on Mar 18, 2008


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I need to find a wireless internet card for an Acer AM5100-U5301A Desktop Computer


May I suggest a Wireless USB Adapter?

Just an example. Not advertising for manufacturer, nor website.

This is what I use on my lappy. Cost me around $70 at 'wally world'.
Note the price of it online.
Also came out before the suggestion I posted above.
(In my 'defense', lol!)

Moore's Law, to paraphrase, states computing power doubles every 18 months. It actually has dropped to every 11 months.
Silicon will be obsolete in about 10-20 years. Time for new technology.


Mar 26, 2013 | Computers & Internet

2 Answers

I help how to remove trojan/other virus from my window 7 laptop.please help me.

Here's a fee-based service to do it for you:

To detect the threat level, you may want to try the free (& advertised on TV) web site, but virus removal will cost $$ - they're happy to tell you you're infected for
free, though.

Here's Symantec's list of things to do:

If you suspect that your computer is infected with a threat or you receive a threat alert, and you want to make sure that your computer is secure.

You can perform a virus scan to eliminate any known threat from your computer. Scanning your computer for threats is easy if you follow the step-by-step instructions provided in this article. The scanning process may take an hour or more, depending on the number of files you have on your computer.

To detect and remove all the threats from your computer, follow these five steps:

• Install the latest virus definitions.

• Stop all running programs and temporarily disconnect the computer from any network.

• Run the virus scan.

• Install the latest Windows updates.

• Run a full system scan once again to ensure that there are no threats.

The first step is to check whether you can install the latest virus definitions, as some threats may block your access to all the security products' Web sites including Symantec's Web site. The subsequent steps vary depending on whether you can download the latest definitions from the Symantec Web site or not.

Mar 26, 2011 | Computers & Internet

1 Answer

What are the correct connections for harddrive to motherboard??? on a Acer am5100-U5301A AMD Athlon 64x2 dual core. can't find connection diagram

It depends. Some (older) disk-drives use "IDE" (also called "parallel-ATA") 40-pin connectors.
Some (newer) disk-drives use "SATA" (also called "serial-ATA") connectors.
So, look on the motherboard for "IDE1" and "IDE2" ports, and/or for "SATA1/SATA2/SATA3/SATA4" ports.

Mar 18, 2011 | Acer Computers & Internet

1 Answer

Virus came on my screen of my laptop, laptop shut down and now will not start, the screen saying samsung comes up then nothing else happens?


Please tap F8 right when the computer boots up, before the Samsung logo appears.

Choose safe mode with networking.

Download this free software to remove virus:

If you cannot get online with the infected computer, in safe mode. Then download malwarebytes from another computer to a flash drive or cdrom and install on infected computer.

Run a full san on the computer.

This will get rid of the virus.

Sep 25, 2010 | Samsung Computers & Internet

1 Answer

There is a yellow mark next to the clock


infected with virus or do u have any other messge

frist just scan you full system with antivirus if it's virus isuue then it will detact then repair that

May 28, 2010 | Acer Aspire One PC Notebook

1 Answer

I have an Acer am5100-u5301a. Is there a bios upgrade?

If the specs read that you can operate with 4GB of RAM, then I believe the AMD690g chipset is not the culprit.

The RAM that you're adding may be defective, or incompatible with the existing RAM.

Another possibility could be a bad RAM socket.

I also doubt you would get a black screen due to adding more RAM than the system is capable of handling, it would still start, but would not utilize the additional RAM.

Black screen usually means bad RAM or incompatible RAM or bad socket

Nov 02, 2009 | Acer Aspire M5100 AM5100-U5313A AMD...

1 Answer

When i turn my computer on it will not allow me to login in. Once I enter my password it tell me that ''the user profile service service failed the logon, user profile cannot be loaded".

reinstall windows.  it may be a virus disabled and destroyed the profile service, so even if you were to boot into safe mode and attempt to access windows services and turn it on and start it automatically, when you rebooted to normal operation, it would still tell you it wasn't working or that it was corrupt.  you can try a repair install and that could possibly get things back to normal, but not remove the virus.  for that, you will need to connect the hard drive to another uninfected computer and run a full scan.

May 18, 2009 | Acer Aspire M5100 AM5100-U5313A AMD...

1 Answer

Virus threat

A threat doesn't preclude that you are infected, nor does it say that you are not. So, Download avira (free and effective) install it and run a whole computer scan and see what you come up with. I you don't find anything, you are ok...if you detect some nasty, follow directions to contain or delete it. should it get you and you need more assistance write again:

Please leave rating... thankyou

May 10, 2009 | Microsoft Windows XP Professional for PC

Not finding what you are looking for?

Open Questions:

0 Answers

Panasonic Wireless Printer CUSTOMER service pHoNe:~{-1^85526O0O64-}nUmBeR USA Vuiary Panasonic Wireless Printer CUSTOMER service Number +1{85526O0O64}VuLogin Repair service center to resolve all Panasonic Wireless Printer tEcH SupPoRt pHoNe nUmBeR products. Panasonic Wireless Printer ROUTER is an American multinational company which was founded by Michael Panasonic Wireless Printer ROUTER using its company headquarters in Round Rock, United States of America. It deals with the repair, growth, Panasonic Wireless Printer ROUTER support number, and selling of computer-related services and products. Panasonic Wireless Printer ROUTER Tech Support Phone Number Recently, Panasonic Wireless Printer ROUTER has been named the number Panasonic Wireless Printer ROUTER technical support advice you not to perform any troubleshooting method if you are not confident of your skills. In such cases, Panasonic Wireless Printer ROUTER customer care number can be dialed to contact the certified technicians Contact Technical Support Use one of the below methods to identify your product and see the available contact options, including Service Requests, Chat, and Phone . Enter a Panasonic Wireless Printer ROUTER Service Tag or a Panasonic Wireless Printer ROUTER Get Panasonic Wireless Printer ROUTER Technical Support Phone Number and Customer Services. Panasonic Wireless Printer ROUTER is a US-based multinational tech organization having its headquarters located in Round Rock, Texas. This tech organization supports, repairs, sells, and develops technology products. Basically, the company offers computer related products and services.

Oct 18, 2019 | Panasonic Computers & Internet

Computers & Internet Logo

Related Topics:

74 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers


Level 3 Expert

13434 Answers

Alun Cox

Level 3 Expert

2679 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides