Question about Motorola Mobility RAZR V3

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Touch pad keys don't work, except the one to turn phone off

My Motorola V3 just stopped working. It turns on fine and everything lights up, but none of the touch pad keys work except the red on-off one. I can't dial numbers or anything. When someone calls in, I can answer it just fine, but can't call out or change any settings. Help???!!!!

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  • Anonymous Mar 19, 2008

    I have the same problem with my razr key pad. My phone powers up fine but the none of the key pad keys work except for the on/off red key. what can I do to repair it. Also, where can I find the replacement parts. Please help!!!!

  • Anonymous Mar 19, 2008

    Very same problem.

  • ZepRock Mar 19, 2008

    Best advice I've had so far. Thanks!

  • icldbeer Mar 22, 2008

    I have the same problem with my razr key pad. My phone powers up fine but the none of the key pad keys work except for the on/off red key. what can I do to repair it.

  • Anonymous Apr 14, 2008

    I have yhe same problem

  • Anonymous May 31, 2008

    arrow keys and 9 key wont work!!

  • Anonymous Jun 07, 2008

    Hailing fr Ja same thing here

  • Anonymous Jun 08, 2008

    I have the same problem as the other people with the keys that don't work, I can turn it off and on but can not answer call or anything else. Please help....



    I've took the battery out and hoped it would reset it self, but nothing happened. I've tried to push and hold down different keys, can not figure out the problem...

  • Anonymous Jun 08, 2008

    Keys o

  • Anonymous Jun 12, 2008

    got the same problem!!!!.............touch pad won't work

  • crashn0verdr Jun 15, 2008

    lol both of those have happened to me, when i get all turn off i blow into the back under the batter (lol) but recently nine key and circle doesnt work so i threw it against the wall and started working for a lil while... also sometimes my flip doesnt work like it doesnt realize its closed.. **** razr!!!!!!!!!


  • preciousone Jun 15, 2008

    the key pad has locked up the phone comes on but i cant answer it or call out or even get it to change to phone book or anythingplz help

  • tamerajoi Jul 23, 2008

    touch pad wont let me dail out

  • airegalado Jul 23, 2008

    the function buttons dont work!!! just the on/off one does...

  • Anonymous Jul 23, 2008

    My Motorola V3 just stopped working. It turns on fine and everything lights up, but none of the touch pad keys work except the red on-off one. I can't dial numbers or anything. When someone calls in, I can answer it just fine, but can't call out or change any settings. Help???!!!!

  • Anonymous Aug 05, 2008

    None of my buttons work except for the on and off button..HELP!!!!! How do I fix it without having to get a new one?????

  • kidtsunami Aug 06, 2008

    On/Off button works but nothing else. Help?!?

  • frankjluera Aug 06, 2008

    key pad doesn't work. tried re-booting phone. pulling battery. nothing works. phone turn on and off. and i can answer calls. nothing else.

  • spokie21 Aug 17, 2008

    none of my keys work except on/off--help!!!

  • asiantom18 Sep 01, 2008

    the red button works and the screen works but the other buttons doesn't work.

  • Anonymous Sep 01, 2008

    locked up key pad

  • agc_92 Dec 15, 2008

    Touch pad keys don't work, except the one to turn phone off problem, and notify you when a new solution is offered.

  • Anonymous May 03, 2009

    I have the same problem with my razr...only the red power button works :(

  • Anonymous May 15, 2009

    I had the same problem on my V3xx, after a very minor spill on the phone. Red button (power) worked, but all other keys did not. Problem disappeared a few times on it's own but came back. I tried to eliminate any moisture, heating it for ~48 hous by putting near a 40W light bulb, to no avail. (Moisture can definitely cause this symptom, but once the moisture evaporates, what else is going on?)



    HERE'S WHAT JUST WORKED: As mentioned below, pressing & holding the 'command' key (long silver edge-butter at right of LCD) for 5 seconds. (On my phone this activated the voice recorder but I just cancelled it after 5 secs.) Now all my other keys work!



    WHY? Not sure. Maybe it overcame a residual contamination-related short in the button? Hopefully this will last!

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I just want to add that the same thing happened to my phone this weekend and holding down the command button really does work. I noticed that right before the problem occured, I accidently hit the command button...I think this problem is related to the command button getting "stuck" in the pressed position. Therefore, banging on the knee or holding down that button for 5 seconds to "unlock" the keys resolves it. Thanks everyone.

Posted on Jun 06, 2010

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Oh my gosh!!!! It worked!!! It really worked! I had my phone in the back pocket of my jeans when I went outside in a heavy rainstorm to get to my car. When I got to school (I'm a teacher) I realized my phone wouldn't work...except for the power button. None of the other buttons worked at all...AND...GULP....the water indicator sticker inside was red. I got my second graders busy, then looked on here for some help on what to do. I read the comment about how the person laughed, but banged the phone on her knee after reading about banging the phone....not thinking it would work...and it DID! I'm SO happy!!!! Thank you

Posted on Jun 15, 2009

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I had the SAME exact problem, and I go so mad and started pushing and holding all the buttons on my phone. Then I found out if you hold the command button (on the top right side of the phone) for about 5 seconds it unlocks all of the keys!!! I was so happy when it worked!

Posted on Dec 13, 2008

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I tried both taking the battery out overnight, banging the phone on a hard surface and depressing the control key. The touch pad would work for a second, then stop again. Finally I took out the SIM card, wiped it down, reinserted in and now everything works great again.

Posted on Jun 11, 2009

Left or right knee?

Posted on Jun 12, 2008

I had the same problem and have been reading different suggestions that I wasn't thrilled about trying since some of them seemed complicated. Then I just checked another website and noticed someone suggested banging the phone on my knee. I laughed and tried it and it actually worked. I'm glad I gave it a try and realized the suggestion was not a joke!

Posted on Apr 23, 2008

You have to change the flex cable

Posted on Mar 19, 2008

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