Question about HP Photosmart 3310 Printer

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When attempting to scan document or copy a document on Photosmart all in one seriers I receive an error message "Scanner failure unable to scan or copy"

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Try to remove and re install driver, and look into device manager if scanner detected. if not restart you pc and when found new hardware popup browse driver manually.

Posted on Apr 10, 2010

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1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

2 Answers

Ink system failure


I have a message on my printer
Ink System Failure
ink system has failed -unable to copy, receive faxes,or print.
Refer to printer documentation
error Oxc19a0107

Feb 10, 2011 | HP Photosmart 3310 Printer

1 Answer

Screeching while scanning


it may be want to lubricate the scanner rode

Mar 23, 2010 | HP Photosmart 3210xi InkJet Printer

1 Answer

Message says "Scanner Failure" and "Unable to scan or copy"


Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

Sep 17, 2009 | HP Photosmart C5280 InkJet Printer

2 Answers

I have a Ink System Failure.


IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

Dec 20, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Ink system failure


hp photosmart c7288 all-in-one



ink system has failed unable to copy receive faxes or print refer to printer documentation error oxc19a0002

Nov 25, 2008 | Office Equipment & Supplies

1 Answer

Photosmart hp 3310xi - ink failure???


Perform the steps given in the below webpage and if the issue persists then contact HP.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00551397&cc=in&lc=en&dlc=en&product=439491#top

Jun 05, 2008 | HP Photosmart 3310 Printer

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