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There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
the pump belt is off or broken, sometimes when you put too much soap or cleaner in device the belt will slide off the end of the roller, use pinesol to clean this works and doesn't do that, not too much cleaner.
BISSELL User's Guides can be downloaded at www.bissell.com
On the front page under Customer Service click on User's Guides and enter the model number of your unit.
User Guide will be displayed as a PDF file.
Model 1631 is a faucet hook up unit similar to the 1640-6. 1631 User's Guide is on the BISSELL website and should be a similar set up to the 1640-6.
had same problem - carpet soaked with dirty water and very little, if any, cleaning fluid used. Easily remedied. Removed water resevoir and found that the rectangular shaped washer at the top of the front cover (the bit you had unscrewed to give a good clean) had become dislodged. It has small lugs on either size which lock on to the plastic opening when pushed down firmly. Resevoir then sits on top and makes full connection, also ensure that grey locking handle is fully pushed down.
Seemed to me that the water wasn't being sucked up as there was air getting in and this has down the trick. Sorry if this is difficult to follow but all will become clear when you look for the black washer! Good luck