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Humming while using my Vista headset

I have humming on the line when I use my plantronics vista amplifier/headset. If I use the handset of my phone, the humming is gone.

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Faulty wiring. look for grounded part. straigten the wire and check again.

Posted on Mar 18, 2008

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1 Answer

I have tried all configurations settings with my new Plantronics S11 headset, and with some I can hear on the headset, but the caller can't hear me. With others the caller can hear me, but I can't...



You need to remember a couple of things when using amplifiers and headsets. Normally they will not work if you connect them to a phone with cordless accessories. Also, you need to make sure that you're connecting the amplifier to the HANDSET jack on the phone (this requires removing the handset off of the phone to access an open line). Give that a try and you should be fine. If not, contact your retailer or Plantronics at 800-544-4660 x5538 for warranty service.

Good luck from Headsets Direct!

Jul 02, 2011 | Plantronics S11 Consumer Headset

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I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me


Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

Jun 03, 2011 | Plantronics S11 Headset

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If not on mute with my plantronics t10 headset phone then I heard a loud static hum. What can I do about this?


On this humming, you do not say if this is something new that has just developed or if this has been happening all along. Is this with a different phone than when you started?

First always unplug all the connections and start over making sure that the connections are located in the correct slots. If the humming is still present, the unit may have been damaged in some way. It does have a 1 year warranty. I would check this link for the Plantronics User Guide for the T10 headset that you have.

Good luck from Headsets Direct!

May 05, 2011 | Plantronics (45647-04) for S10, T10, T20...

1 Answer

I recently purchased a plantronics h171 headset for my snom 320 phone. I can hear fine but no one can hear me


This is a common problem if you are using a 2.5mm patch cable instead of the Vista M22 amplifier. Phones do not put out enough power to the 2.5mm jack. If you are using the Vista M22 amplifier make sure the batteries are fresh and installed correctly. Also sometimes a voice tube can become clogged with debris which can restrict the airflow and people will not be able to hear you.
Good Luck from Headsets Direct!

Apr 14, 2011 | Plantronics DuoPro® H171 Headset

2 Answers

How do i connect it to my phone


If your phone allows you to disconnect your handset on the base system, then do so and plug your amplifier in the socket that the handset was plugged into. If your handset will not allow you to disconnect the cabel from it, you may need to purchase a new handset, perhaps at Radioshack, this will depend on your area.

Mar 10, 2011 | Plantronics Amplifier

1 Answer

I am trying to use a plantronics headset system and cannot get a dial tone. Is this Norstar phone compatible?


You don't say what headset it is, but I will to help you.

If this is a Plantronics corded "H" series headset you will need to use an A10 adapter cord, which plugs into the headset jack on the phone.

If this is what you are using and you don't hear anything then you need to probably need to switch to an M22 amplifier box, which is then plugged into the jack where the telephone handset was plugged in.

If you are using a wireless headset it plugs into the handset jack where the handset cord was plugged into.

Good luck from Headsets Direct!

Mar 03, 2011 | NorStar M7324 Telephone

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Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc.

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

Cant trasfer the call from phone to headset


Are the batteries at full capacity?  Refer to this: http://www.plantronics.com/images/catalog/product_fullsize/m12.jpg

The battery port is on the left hand side there.  You have to slide that switch off.  Make sure the headset button on the amp is pushed down.  Also, make sure that the short cord from the amp is plugged into the handset port of the phone, not the headset port.

May 01, 2009 | Plantronics Vista M12 Universal Amplifier...

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