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my sansa will not come out of the FM mode
Problem for SanDisk Sansa Clip MP3 Player
Sansa clip mp3 1GB problems
By vickisanchez on Mar 18, 2008
vsanchez; I bought a Sansa clip 1GB mp3 player a week ago. Had to download window media player 11 for it to work, I had 126 songs, then it needed charged (via computer). Once I charged it, it lost all the songs. I was on the phone with customer support (India) several times through out this process. I finally exchanged it last night.(for the sane thing, I do really like it). Now this morning I tried the new one and my computer cant find it, customer suport said to use another compter to see if I still had ERROR CODE 10. I only have this laptop. Then I was told it was my operating system. Can someone please help me. I just want to listen to my music.... P.S. the windows media player says connect device to sync music, even when it is already plugged in.
Comments:
Mar 19, 2008
- IT FINALLY WORKS !!!!Sandisk Tech support had me do the following:
- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
Apr 29, 2008
- Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!Sandisk Tech support had me do the following:
- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
Same Problem
Mar 19, 2008
- i buy this product but i can't see it on my computer !!! i have 3 computers on my room, I can't see it !!!!!!!!!!! and i don't know how use disc which was with it !!! HELP ME PLEASE !!! SOMEBODY !!!!!!!!!!- GuestPopular Solutions for SanDisk Sansa Clip MP3 Player
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