Question about Canon PowerShot S2 IS Digital Camera

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E18 error Where did you send your camera for repair?

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  • damit666 Mar 25, 2008

    The lens will not retract and E18 appears in the viewer.

    I have tried the battery cover and memory cover that is described in the manual but to no avail?

  • Anonymous Mar 31, 2008

    My Canon Powershot S2 is also giving me the E188 error when I use my zoom, this is out of the blue and for n o apparent reason. is there a fix? Karen Corson

  • Kayray2 Mar 31, 2008

    My Canon Powershot S2 is also giving an E18 error message when I xoom, is there a fix? thanks

  • Peter Weisberg Apr 21, 2008

    When powering on the lens will not extend and E18 appears on screen. The motor grinds as if it is trying to move the lens but cannot.

  • Anonymous May 03, 2008

    I am also having trouble with the lens not retracting and E18 appears in the viewer.

  • sharib May 11, 2008

    I am having the same problem. But this all started when I dropped my camera on the kitchen floor. I could get it to work for awhile, although it drained batteries terribly. Eventually it just stopped working altogether, now the lens is stuck out and I get the whirring sound when I try to turn it on and then get the E18 error.

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  • 46 Answers

Hi all.

An E18 lens error or a "lens error restart camera" message is almost always a problem that must be sent in to the service center for repair. Though most often the result of a fall or other physical impact, they can occur spontaneously. Like a car stripping its gears, the lens motordrive mechanism has gotten off track. Often the camera will make a grinding noise as the camera lens attempts to track back and forth and occassionally the unit will beep several times and turn itself off.

Unfortunately most point and shoot cameras have very delicate lens mechanisms and it doesn't take much force at all to cause this to happen. Very often you may inadvertantly obstruct your camera's lens with your hand when holding the camera and turning it on. In these cases it is often possible for your lens to correct itself by actually turning the camera on and off several times (restarting camera). In the case of falls or drops, however, the impact damage is often uncorrectable by simply restarting and the unit must be sent in for service at that time.

If this happens to your camera through no fault of your own and you are still within your twelve month warranty period, simply send the camera in for service and the unit will be repaired at no charge. If you are outside of your warranty period OR it is determined by a technician that impact, liquid, or grit (sand or dirt) damage is at fault then you will be assessed a repair charge (even if within your warranty period).

Typically customers with out-or-warranty repairs will have a choice of either repairing their camera at the stated charge or (depending on the camera model) taking advantage of the Canon Loyalty Program in which they may opt to select a specific refurbished camera model of slightly higher model design - at a discounted price.

Hopes this helps.

Sincerely,
HeavyDLB

Posted on Jun 01, 2008

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E18 is a lens error. You might try this repair technique:

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In this link could check additional details: e18error.com

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Camera powered on, lenses extended, then got an E18 error message. Won't take pics, lenses won't retract. Tried charging battery, no difference. Powers up, powers off, that's it.


Canon E18 error happens when the lens gets stuck while trying to extend.

There is a step-by-step tutorial (with pictures) for fixing this yourself on this website, which is too long to re-post here.

You can also try tapping the USB port lightly against a hard surface, and using compressed air to blow out the area between the camera body and the lens turret.

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The E18 error is an error message on Canon digital cameras. The E18 error occurs when anything prevents the zoom lens from properly extending or retracting.[1] The error has become notorious in the Canon user community as it can completely disable the camera, requiring expensive repairs.
A quick internet search for "E18" + "canon" quickly reveals hundreds of similar complaints.
ConsumerAffairs.com reports that the "lens has a feature called bellows claw, which is a gear that physically extends and retracts the lens. A piece that holds the lens, the barrier plate, is not large enough and can sometimes cause the bellows claw to malfunction, resulting in a stuck lens". The result is a black screen that only contains the error message, E18. Another problem mentioned on the site blames a sticky iris in the lens, caused by grease entering inside from the microphones built into the lens. The buildup freezes up the ability of the lens to open.

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Unfortunately, this error has only three fixes. Based on your purchase date and expertise.
  1. Return it for a refund/exchange.
  2. or, send it to be repaired by Canon or your local service center.
  3. Repair it yourself following these instructions.
This link is where you can get more details.

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