Question about Brother DCP-7020 All-In-One Laser Printer

3 Answers

Brother dcp-7020 can't scan and get cc027 error

I have never been able to scan. prints ok even though the brother diagnostics say 'failed'. did previously get cc031. downloaded patch from brother and now have cc027.

i have reimaged my pc so i know there is no 'residual' registry entries or 'bad' dll's. loaded drivers from scratch.

tried using cd that came with the printer and also downloaded drivers from brother. in fact i had worse problems when i used the download wizard from brother so i went back to the cd that came with the printer. i did see wqhl drivers on the brother site and i downloaded them. but i can't get them recognized when i try to install those drivers instead.

confused? i sure am.

scan button on the 7020 just says 'connecting to pc' and hangs.

papersoft module does see wia and tw devices but when i hit the scan button i get a popup that says there is an error. not much help there.

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  • 2 more comments 
  • lerobroy Dec 07, 2008

    Running Vista. Printer will print from all sources but will not scan to file, OCR, etc... I get the CC027 error message (DCP-7020 USB cannot be found).

  • Anonymous Dec 19, 2008

    My printer prints but the scanner doesnt work. It keeps saying DCP-7020 USB cannot be found

  • Anonymous Feb 07, 2009

    my dcp-7020 doesn't scan, it says it's connecting to the pc but doesn't.



  • Anonymous Apr 27, 2009

    I had this same problem on my 7820-N: scan button said "Connecting to PC" but didn't do anything, Control Center couldn't find the printer, etc. Vitaebat's solution worked on Windows 2000 though I had to add the EnableWIA key. Printer scanning correctly now.

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Ok I know how to fix this issue, this involves going into the registry editor, also only available in windows XP, so be careful!
Click START -> RUN and type in REGEDIT
Go to HKEY_LOCAL_MACHINE -> SOFTWARE -> BROTHER -> CONTROLCENTER -> (version number) -> (model number) -> DEVICEINFO
Look in the right hand window for ENABLEWIA, if the value is set to 0, set it to 1.
Reboot your computer, should be fixed!

Posted on Dec 05, 2008

  • Anna Houston
    Anna Houston May 14, 2014

    totally awesome, I have spent so long trying to find a fix for this problem and now its all working great. Why dosen't Brother post this on their website?

  • Anna Houston
    Anna Houston May 14, 2014

    worked for my MFC 9420cn

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I have given up on this device. i returned it and got a different machine from a different manufacturer and it installed with no problems at all.

so if someone was thinking of replying, thanks for thinking about this.

Posted on Mar 20, 2008

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1. Place doc on glass.
2. Press scan
3. use up/down arrows to get to email option
4. Press set

Machine will scan the image and automatically place it in your Pictures folder.

Posted on Nov 09, 2010

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