Question about Brother DCP-7020 All-In-One Laser Printer

3 Answers

Brother dcp-7020 can't scan and get cc027 error

I have never been able to scan. prints ok even though the brother diagnostics say 'failed'. did previously get cc031. downloaded patch from brother and now have cc027.

i have reimaged my pc so i know there is no 'residual' registry entries or 'bad' dll's. loaded drivers from scratch.

tried using cd that came with the printer and also downloaded drivers from brother. in fact i had worse problems when i used the download wizard from brother so i went back to the cd that came with the printer. i did see wqhl drivers on the brother site and i downloaded them. but i can't get them recognized when i try to install those drivers instead.

confused? i sure am.

scan button on the 7020 just says 'connecting to pc' and hangs.

papersoft module does see wia and tw devices but when i hit the scan button i get a popup that says there is an error. not much help there.

Posted by on

  • 2 more comments 
  • lerobroy Dec 07, 2008

    Running Vista. Printer will print from all sources but will not scan to file, OCR, etc... I get the CC027 error message (DCP-7020 USB cannot be found).

  • Anonymous Dec 19, 2008

    My printer prints but the scanner doesnt work. It keeps saying DCP-7020 USB cannot be found

  • Anonymous Feb 07, 2009

    my dcp-7020 doesn't scan, it says it's connecting to the pc but doesn't.

  • Anonymous Apr 27, 2009

    I had this same problem on my 7820-N: scan button said "Connecting to PC" but didn't do anything, Control Center couldn't find the printer, etc. Vitaebat's solution worked on Windows 2000 though I had to add the EnableWIA key. Printer scanning correctly now.


3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 2 Answers

Ok I know how to fix this issue, this involves going into the registry editor, also only available in windows XP, so be careful!
Click START -> RUN and type in REGEDIT
Go to HKEY_LOCAL_MACHINE -> SOFTWARE -> BROTHER -> CONTROLCENTER -> (version number) -> (model number) -> DEVICEINFO
Look in the right hand window for ENABLEWIA, if the value is set to 0, set it to 1.
Reboot your computer, should be fixed!

Posted on Dec 05, 2008

  • Anna Houston
    Anna Houston May 14, 2014

    totally awesome, I have spent so long trying to find a fix for this problem and now its all working great. Why dosen't Brother post this on their website?

  • Anna Houston
    Anna Houston May 14, 2014

    worked for my MFC 9420cn


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have given up on this device. i returned it and got a different machine from a different manufacturer and it installed with no problems at all.

so if someone was thinking of replying, thanks for thinking about this.

Posted on Mar 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

1. Place doc on glass.
2. Press scan
3. use up/down arrows to get to email option
4. Press set

Machine will scan the image and automatically place it in your Pictures folder.

Posted on Nov 09, 2010

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to replace paper feeding kit on DCP 7020

Most likely all you need is to clean the rubber feed rollers. Use alcohol.

Oct 24, 2014 | Brother Industries, Ltd DCP-7020 Laser...

1 Answer

Brother DCP 7020 Keeps giving me the "Drum Error" Message

Dear sir you see properly drum unite has a drum image sensor its demage so you change your copier drum unite, thanks.

Nov 17, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

The Brother DCP 7020 printer displays error

back cover door switch is displace so it called back cover open.

Oct 12, 2009 | Brother DCP-7020 All-In-One Laser Printer

2 Answers

Dcp-115c usb cannot be found (CC027)

sure..some printers need to be plugged directly into wall socket for scanner to work..try that first..

Nov 21, 2008 | Brother DCP 115C All-In-One InkJet Printer

2 Answers

Printing slanted

Look at the paper tray and make sure the guides are aligned properly. Most of the time, there's nothing you can do except make sure the paper stack is arranged as evenly and as tightly as possible. I've found about a .05" variation in mine that leaves room for the paper to slant. So much for manufacturing tolerances..

Jul 01, 2008 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Brother 7020 printer "fuser error"

The fuser has failed and needs to be replaced. If it is still under warranty Brother may cover it. If not you will have to take it to a Brother Authorized service center. It may be possible to find a used one on Ebay, even if its just for parts. Some of these smaller machines require extensive dissassembly to replace the fuser and shouldn't be attempted by a novice.

Mar 19, 2008 | Brother DCP-7020 All-In-One Laser Printer

2 Answers

Brother 7020 Fuser does not warm up

dcp-7020 fail to warm - how do i reset if i turned off and on already and waited 10 minutes

Dec 14, 2007 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Dcp 7020 print error

when do you get this error, when scanning ,printing? are you on a network?
have you tried to unplug the printer and plug it back in and have you rebooted your pc if thats what your using to print from?

Oct 05, 2007 | Brother DCP-7020 All-In-One Laser Printer

Not finding what you are looking for?
Brother DCP-7020 All-In-One Laser Printer Logo

3,435 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides