Question about Brother DCP-7020 All-In-One Laser Printer
I have never been able to scan. prints ok even though the brother diagnostics say 'failed'. did previously get cc031. downloaded patch from brother and now have cc027.
i have reimaged my pc so i know there is no 'residual' registry entries or 'bad' dll's. loaded drivers from scratch.
tried using cd that came with the printer and also downloaded drivers from brother. in fact i had worse problems when i used the download wizard from brother so i went back to the cd that came with the printer. i did see wqhl drivers on the brother site and i downloaded them. but i can't get them recognized when i try to install those drivers instead.
confused? i sure am.
scan button on the 7020 just says 'connecting to pc' and hangs.
papersoft module does see wia and tw devices but when i hit the scan button i get a popup that says there is an error. not much help there.
Ok I know how to fix this issue, this involves going into the registry editor, also only available in windows XP, so be careful!
Click START -> RUN and type in REGEDIT
Go to HKEY_LOCAL_MACHINE -> SOFTWARE -> BROTHER -> CONTROLCENTER -> (version number) -> (model number) -> DEVICEINFO
Look in the right hand window for ENABLEWIA, if the value is set to 0, set it to 1.
Reboot your computer, should be fixed!
Posted on Dec 05, 2008
I have given up on this device. i returned it and got a different machine from a different manufacturer and it installed with no problems at all.
so if someone was thinking of replying, thanks for thinking about this.
Posted on Mar 20, 2008
1. Place doc on glass.
2. Press scan
3. use up/down arrows to get to email option
4. Press set
Machine will scan the image and automatically place it in your Pictures folder.
Posted on Nov 09, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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