Question about HP Officejet 4215v All-in-One Printer

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I can't receive faxes

Why am I not receiveing any faxes, please help me

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  • Anonymous Aug 28, 2008


    1. communication error keep occurred during the fax

  • duey135 Oct 13, 2008

    how do I intall and recieve a fax?

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Will not receive faxes. I can send and it goes through but will not receive. Please help.


Check the obvious. Is it set to receive auto? Can you lift the handset and hear the fax tone then press the receive button? Make sure the phone line is definitely plugged into th line jack on fax machine.

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Quoted from the manual: The HP all-in-one will not automatically answer calls. You must receive all faxes manually by pressing Start Fax Black or Start Fax Color. For information on receiving faxes manually, see Receive a fax manually. You might use this setting if the majority of calls on this phone line are voice calls and you rarely receive faxes.
This page has more information: http://www.fixya.com/support/p378554-hp_officejet_6210_all_in_one_inkjet/manual-3600/page-86

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1 Answer

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in your imaging studio open receive fax and check your settings. make sure it is set to receive. set to auto receive or you have to answer it manually. also remember that to receive a fax the software must be open.
this next is to make sure no software problem in communication.
check ( i'll assume xp) printers and faxes in control panel. right click fax. open properties and go to devices tab click properties. in the receive tab make sure receive fax is checked and your other setting are the same as in imaging studio.
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It sounds like you're not set for AUTO RECEIVE. Try unplugging power cord and re-plug in

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your fax machine set to auto mode with the help of receive mode button of machine, this setting will give you automatic faxes.

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RINGER IS SET TO SILENT MODE,PLEASE CHANGE IT HAPPY FAXING OMNIPRESENT

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TYPICALLY A FAX MACHINE WILL RECEIVE MESSAGE IN MEMORY WHEN NO PAPER OR TONER/INK FINISHED INDICATION IS THERE, REPLENISH THESE SUPPLIES WITH GENUINE ONES AND FAX WILL START PRINTING. IF PROBLEM IS NOT SOLVED , PLEASE TRY TO CLEAR THE SETTING FOR MEMORY RECEIVING, IF STILL NOT SOLVED TRY BRINGING THE MACHINBE TO FACTROY SET SETTING BY CLEARING THE MEMORY. HAPPY FAXING OMNIPRESENT

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