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Be sure and check the printing properties before printing. make sure that you specify the kind and thickness of the paper. This way the printer expects that thickness when printing. Sometimes, glossy paper makes the printer jam easily. Try putting around 25 regular paper on bottom of special paper and see if that helps.
I have been having this problem all day today and believe I resolved it. The photo paper is thicker (I'm using the Ultra Premium Photo Paper by Epson). I have an Epson 1280 photo printer. I opened the lid and moved the lever to adjust for paper thickness, and voila––no more black ink tracks down the one side. Since photo paper is thicker, this may be your problem as well. Check your manual and see if there's an adjustment for things such as printing envelopes and change the setting. Hope this works for you! I wasted about 6 sheets of paper until I thought to adjust for paper thickness. Please let me know!
Is it worked in past? Have you contact the HP for this problem? Since most of All-in-one printer do not possess better print facility, so it is difficult to use this one for photo print..
Photo paper is thick and may be motor not taking complete load of it. Check out with the roller moving firmly.
when you hit 'PRINT' the window that opens up to complete the job will have a button called 'preferences'. Check to see that the paper selected isn't photo paper. You will have you choice of paper type thickness and size.
Below are the various sizes and types of paper supported by your printer. Make sure you donnot load the tray beyond the maximum limit , otherwise the rollers may not pull the paper correctly
• Letter* • Legal • B5 • A4 • A5 • 3x6 • 4x6 • L • 2L • 5x7 • Hagaki • 10x15 cm • 13x18 cm 25 greeting cards, index cards, postcards, or photo cards • The print side of the cards faces up. • The cards are centered on the paper support, in between the left and right paper guides. • The paper guide rests against the left edge of the cards. • You select Normal or Photo print quality. 25 sheets of photo or glossy paper • The glossy side of the paper faces up. • The paper is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. • The paper is loaded vertically against the right side of the paper support. 10 iron-on transfers • You follow the loading instructions on the packaging. • The blank side of the transfer faces up. • The transfer is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. NOTE: For best results, iron-on transfers should be fed one sheet at a time. 50 transparencies • The rough side of the transparencies faces up. • The transparencies are centered on the paper support, in between the left and right paper guides. NOTE: You can load a single transparency into the paper support without removing plain paper. • You select Normal or Photo print quality