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WD My Book Essential Edition 500 GB Exetrnal Hard disk , Intalling problems

Hello.. i bought this
WD 500 GB Exetrnal Hard disk USB2.0 few days ago.. USB2.0
And im faceing a problem installing it.. it should install by it self when connecting to the PC as they said...

But when i connect it some times says " Uknown Device" Some times "Pritning Support" and im using windows XP.. i had VISTA... but i formated to Windows XP cause they said it will work on XP... i thought that was the problem...

When i get in the BIOS page.. and selecting a boot device.. i can see the
WD Exetrnal Hard disk ...

Any ideas ?..
Best regards

Posted by on

  • 2 more comments 
  • eVoTech Mar 19, 2008


    Thanks for you're support cropp

    I did what you told me to.. i removed it..

    I restarted my system and i connecting the External agine

    While windows wasa installing it he gave the right thing wich is

    " MY BOOK" Then turned into " USB MassStorage Device "....

    Went into " My Comp" and the External wasnt there....

    I bought another External before this one... and i thought the problem was from the extrnal it self... so replaced it with this WD, and still having the problem wich means my OS is the problem here or BIOS ? not pretty sure.. Any ideas ?

    Thanks alot

    Best regards


  • eVoTech Mar 21, 2008

    Thanks for the support cropp

    Here is the results...

    I tried it on my laptop ( Running on Windos XP )

    And it was working perfect...

    Still wondering why its not working well on my other comp

    And this means the problem isnt fom the wire...

    Hope that you help me our cropp

    Many thanks


  • eVoTech Mar 23, 2008

    Thanks for the reply...

    But Cropp i dont wana use it on my laptop im using my Desktop as my Main PC.. and all the Data i want to tranfser is on my Desktop..

    Is there any solution ?

  • Anonymous Mar 23, 2008

    I've bought a "My Book Essential Edition" external hard drive and it was working perfectly for a while, but one time when i put the usb cord in the WD icon didn't show up in 'my computer.' Can someone please help me???



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Dear eVoTech

enter device manager by type devmgmt.msc, select universal serial bus (USB), you can see what problem at USB, right click to conflict port delete the port who's conflict.
restart your computer.

trying to connect your ext. Harddisk again



Posted on Mar 18, 2008

  • Irwan Darmawan
    Irwan Darmawan Mar 21, 2008

    hi dear

    let try to change your usb cable connector fron the ext. harddisk

    or try that. in another pc.



  • Irwan Darmawan
    Irwan Darmawan Mar 22, 2008

    dear, you're wellcome



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