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BIOS passwords on Toshiba notebooks have to be reset by an authorized service technician who has the CD available to run the utility. Their notebooks don't contain a battery reset to erase the password. It was done as a safety feature to prevent theft from happening and it is a very good one.
If you take it into Best Buy or a computer dealer to get it done, you might have to prove that you are the new owner of the computer before it can happen.