Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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S catch thank you for the pic, i'am pulling like crazy, and this thing is not budging. i will keep trying, but i'am afraid i will break it. i really need to get inside there, it probably is clogged in the heater. it sprays water out of the hose attachment, just not out the bottom. thanks, randy

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Look between the 2 fingers there at the top, If I remember there is a catch in between them that you push down to release.

Posted on Mar 18, 2008


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Can't get the Sebo S-class filtration off to replace it. I bent the wire down, didn't move much. I tried to pull it off but, it didn't budge.

The filtration cone just pulls out. That's why there's a looped piece of plastic on it at the base of it. The spring wire keeps it in place so that the door can be locked back on.

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Hi Stephen,
This is a pretty uncommon problem and it is not terribly easy to fix. I suspect Dyson became aware of it and changed the mechanism as I have only seen this issue with Dyson DC07. Basically there is a long plastic rod from the trigger to the bottom flap when you pull on it the latch is released and the flap opens. Your plastic rod has most likely broken. The unfortunate thing is you cannot buy that rod you might have to buy the complete radix assembly. It normally happens that the bottom end breaks off when someone holds the base in place and pulls the trigger.
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Where the power cord goes through the metal casing, there is a plastic thing that protects the cord. I can't get the power cord to slide through nor can I seem to get that plastic thing to release or...

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My machine has suction at the port where the canister fits on the base, but immediately sounds clogged with no (or very little) suction going to wand or floor. All filters cleaned (accesible) and no clogs...

I will list the spots to check this vacuum for clogs. First see the first diagram I uploaded.


  1. First thing is to remove the canister.
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  • Hope this helps and thank you for using FixYa.

Regards, Tony

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I just took my DC17 apart to determine the problem (noted above). Basically it seems like there is a 'nub' on the lower part of the extension wand. Actually, there are two on either side, one higher (white, facing the back) than the other (black, facing the front). The lower one (black) acts as a brake for when you yank the wand out - it stops the wand from coming out all the way. The little black nub is hitting the inside ribs of the hose and stopping, impeding the wand from pulling out. What seems to have happened is that the hose has constricted a little too much and the diameter is 'smaller' by just a little and therefore the nub catches. Use the trick I mentioned above to work the hose off, a little at a time. Once you get enough hose, you can stretch the hose and it will then pull out without catching. To keep it from doing it again? I am not sure, but if you were to turn the wand/hose counter-clockwise to loosen the coil inside the hose, this may just open up the inside a little bit. I have done this and it is seeming to work. So every time I use the wand, I will unwind the hose counter-clockwise a little bit and see if this helps....

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