Question about Lexmark JetPrinter X1185 All-In-One InkJet

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Scanning problem I get a huge black line whenever I attempt to scan a document. The glass is not cracked or smudged (at least not that I can see). What do I do?

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  • CindySutton Apr 04, 2008

    I have the exact same problem...a big black mark at the top of the page
    of whatever I scan or copy. It will print from a document fine but not
    from a scanned object or copied object.


  • deweyd111 Jul 12, 2008

    Largr black line when scanning.

  • Anonymous Aug 01, 2008

    Have the same problem that a black line appears when scanning.

  • lestaxes Nov 16, 2008

    Same problem here, a big black area at top of page whenever we scan. Using Vista with newest drivers from Lexmark.

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What the **** kind of advice was that *******. I have the same problem with mine and I want it fixed. The light bar stays on the whole time, but a huge black bar ......why?

Posted on Aug 16, 2008

1) Did you remove remove all the saftey locks, if you have switched to vista recently did you download the new driver from Lexmark?
3) Do you still have the original boxes in which your printer and computer came? Well repack it and take it pack to the shop 'cause your mind cannot afford stuff lke this.

Posted on Apr 19, 2008

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I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Feb 04, 2013 | Epson AcuLaser CX11NF Printer

2 Answers

My officejet pro 8500A prints black vertical lines down the page when I make a copy. I have cleaned and aligned the printheads. What else can I do?


Happened with me too. Turned out to be a small sticky smudge on the ADF glass. That is the smaller glass scan area to the left of the large glass scanning area.
When using the ADF to scan or copy, make sure the smaller glass area is clean along with the rollers.

Oct 05, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

When scanning a red line appears on my scnned copy and runs throught the document


lift the top as if I were going to scan or copy something. I checked the glass. On the far left is a separate glass area. This is what the feeder uses to actually copy or scan a document. This had a smudge on it. I cleaned the glass and it was fixed.

Jul 27, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

Dec 20, 2010 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Black smudge mark down 2 inches of right side of copy?


Do you see the same smudge mark if you lay the original on the platen rather than using the document feeder? If it only shows when using the document feeder, clean the scanning glass for the document feeder. It's the small glass to the left of the main glass with the cover open. Use a damp cloth and clean off any dirt or white-out.

Nov 04, 2009 | Canon imageCLASS MF6530 Monochrome Laser...

1 Answer

When scanning several pages of a document some pages scan fine, some you'll hear a draggin noise and there are smudge lines thru the document (putting thru feeder). Other times when you place 1 copy to be...


Well, if both feeder and pattern glass also having line on print, suspect hardwares problem...
U can check below items:

1. drum
2. laser unit
3. fuser unit

Mar 03, 2009 | Printers & Copiers

3 Answers

Black vertical lines on faxes sent using auto document feeder


If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

Nov 15, 2008 | HP Photosmart 375 InkJet Printer

1 Answer

Blurry Scanning/Copying


Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.

Jul 26, 2008 | Canon PIXMA MP780 All-In-One InkJet...

2 Answers

Scanning document leaves streak down right hand side


Even a single grain of dust or a single strand of hair on the scanning glass will cause the scan head to perceive ink/image where there is none. Deffinetly try cleaning the glass using a good window cleaner, and a cloth that is completely clean, or even a peice of newspaper. If the black line remains, I would suggest taking it into a service center to have the scan head itself cleaned.

Dec 05, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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