System is 3 or 4 years old. I have had numerous problems with the CD player. Brought it to CircuitCity -- when they were in business -- as my local authorized Onkyo service. Cost a MINT!! (more than half what I paid for the whole system). Why do this? you ask. Because the unit fits perfectly into my refurbished 1960s hifi cabinet. Anyway, it stopped working properly after 6months. Thought I'd look online now to see other repair options. It looks like there have been a lot of very similar problems over the years. Conclusion: ENGINEERING IS FLAWED.
I have the same problem on a refurbished unit I bought 2 years ago. I read at the time that this is a common problem and you just need to send to an Onkyo service center. There are links on the Onkyo or ShopOnkyo website.
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There's a possibility that the somewhere within the CD changer's mechanism there is something jamming the gears which allow it to open. I remember there was one time the CD changer wasn't opening and it turned out a cd was under in the CD changer's mechanism and I have no idea how it got there. In order to fix your problem you'd most likely have to open the unit and take the CD changer out but don't be afraid, opening and operating on this system is pretty much straight forward.
Before, when trying to see the problem, I clicked "skip" to see if it would go through all the discs. It did, but still wouldn't open the door. Later, I clicked "play" each time, then "skip", and after going through all 5 discs, the door opened. Go figure.
it's a defect.... take it back.... but just know that one of your cd's is jammed inside the 5 disk changer.,... I had to take it totally apart and the cd was missing chunks. I put it back together to no avail... it won't even turn on now... so back it goes to Walmart now.
This is an easy fix if you are somewhat handy.... The belt for the door/tray is slipping. If you remove the enclosure and face plate, you will see two motors below the disc drive. Press eject while observing the pulley to the left. You should see the problem with the motor shaft spinning and the belt slipping. Replacing the belt is possible without any further dissassembly. Simply bend some light wire into an L shape and you should be able to hook both pulleys and lace the new belt on. As far as obtaining a new belt I decided to do the simple thing and use a slightly smaller rubber band. The repair has held now for almost three months and the player is used everyday. Good luck.
Well. you may have got a cd jammed or stuck in there. it happened to me. but i didnt know the cd fell into the stereo until one day when i closed the cd tray. it got stuck. so i took it apart and there was a cd in there!