Question about HP Photosmart 3310 Printer

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Cannot See Estimated Ink Levels on Printer Toolbox

I get a "The computer is unable to establish two-way communication with the device" message when on the "Estimated Ink Levels" tab in the "HP Photosmart C3100 series Toolbox" dialog.  I just wanted to see the levels, I think they may be low on magenta and yellow.  Anyway, uninstalled "all" of the software and reinstalled.  Still the same problem.  Any help would be appreciated...

Same thing happened to me, Hp photosmart 3310 all-in-one, magenta and yellow are low and that same message pops up. Am thinking it may have something to do with a recent Hp all-in-one update download on 3-2-08.
Will be getting replacement cartridges to see if that is a remedy or not. Keep in touch.

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  • bealine Apr 03, 2008

    Same problem with my PSC 1510

  • sgfcards Apr 04, 2008

    I am having the same issue with a Photosmart D7100 series printer. According to the primary user, it was working fine a few months ago, but the estimated ink levels screen always times out with a two-way communication error.

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Unplug the ethernet cable - wait a couple seconds - plug the ethernet cable back in - try again

Posted on May 21, 2008

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khanmohammad
  • 188 Answers

SOURCE: Cannot See Estimated Ink Levels on Printer Toolbox

Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Posted on Mar 25, 2008

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How to check ink levels in a HP officejet J4580 printer


Checking ink levels
  1. open HP solution center on the computer desktop screen
  2. click on settings on the bottom
  3. click printer toolbox
  4. click the estimated ink levels tab
or
  1. on the printer control panel,push the wrench button
  2. press the right arrow to go to print report
  3. push OK
  4. select self test
  5. push OK
It will print a page with color bars signifying correct ink levels.If a color bar is blank it means it's empty or depleted and needs to be replaced

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I want to check ink levels. It is blurring the color when printing


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer.Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

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How do i check the ink levels


To check the ink levels from the control panel


1. Press Setup.


2. Press the down arrow button to highlight Tools, and then press OK.


3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed.


4. Press any button to return to the Tools menu.


To check the ink levels from the HP Photosmart Software


1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.


NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.


The Printer Toolbox appears.


2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.


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I have a hp psc 1310 series printer and i can not find the site to check the ink levels. The book says to use the hp director on page 28.


Checking the ink levels A message will appear on the front panel display when the ink level for the print cartridge is low. The ink levels can also be checked through the HP Director on the computer. Checking the ink levels on a Windows computer
  1. From the HP Director , click Settings , Print Settings , and then click Printer Toolbox .
  2. Click the Estimated Ink Levels tab. The estimated ink levels appear for the print cartridges.
Checking the ink levels on a Macintosh computer
  1. From the HP Director , click Settings , then click Maintain Printer .
  2. If the Select Printer dialog box opens, select the HP PSC, and then click Utilities .
  3. From the list, select Ink Level . The estimated ink levels appear for the print cartridges.

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How do i check ink levels please? HP C6380 printer


Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.

  1. Click Start .
  2. Click Printers and Faxes .
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences .
  4. Click the Features tab.
  5. Click the Printer Services button. The Toolbox window opens.
  6. Click the Estimated Ink Levels tab. A window opens that indicates the estimated ink level of each cartridge.
Regards
Riztech

Aug 28, 2010 | HP Photosmart C6380 All-In-One InkJet...

3 Answers

How do you check ink levels


Introduction This describes how to check the estimated ink level in the cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, keep a replacement ink cartridge available to avoid possible printing delays. Ink cartridges do not need to be replaced until print quality becomes unacceptable. Checking ink levels Perform the following steps to check the estimated ink levels: NOTE: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Open the Printer Toolbox . There are two ways to do this:
    • Click Start and select HP Solution Center . Select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • In your printing application, click File , click Print , and click Properties . Click the Services tab, then the Service This Device icon.
  2. The Printer Toolbox opens. Click the Estimated Ink Level tab. A cartridge may be running out of ink even if the graphic shows ink remaining (see the note at the start of this section). Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink. Figure 1: Estimated ink levels
  3. 88b5d35.gif

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Please tell me how to check ink levels on my HP D5360 Printer.


Checking ink levels
  1. In the HP Solution Center, click Settings , and then click Printer Toolbox .
    NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box , click the Features tab, and then click Printer Services . The Printer Toolbox appears.
  2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear.

Apr 03, 2008 | Printers & Copiers

6 Answers

Cannot See Estimated Ink Levels on Printer Toolbox


I came across this similar problem and spent days trying to figure it out. I knew I was close when I tried to start the HPZ12 service and it kept failing with "unable to find the specified file". I traced it with a process monitor and found that it was looking for a registry key that was not present. Specifically:

HKLM\System\CurrentCosntrolSet\Services\Pml Driver HPZ12\Parameters

It was looking for the string:

ServiceDLL

which should be set to:

C:\WINDOWS\system32\HPZipm12.dll

(or something similar).

The unfortunate thing is that no matter how many times you install and uninstall the HP drivers, then don't reset the registry keys for the HPZ12 service. In the end, I ended up doing the following:

1. Uninstall software and reboot
2. Go through registry editor and delete the PML key (just did a search for all PML occurences)
3. Deleted the c:\program files\Hewlett-Packard directory
4. Deleted the c:\program files\HP directory
5. Deleted the c:\windows\system32\spool\drivers\w32x86\ contents (anything that referred to an HP printer or driver)
6. Deleted the HKLM\Software\Hewlett-Packard registry key
7. Rebooted
8. Reinstalled and everything worked.

I suggest you backup any registry keys prior to deleting them in case you make a mistake. You can use the Export feature on the right-click context menu to save each key you delete, or use some tool to make a backup of your registry prior to making these changes. Similarly, for the files, I renamed directories or created backups of their contents.

Once I reinstalled, I found that there were TONS of new registry keys added that weren't there before. So the real problem is with HPs install/uninstall. It doesn't clean up properly and any aborted or failed instalation will leave the drivers in a poor state.

Hope that helps.

Ryec.

Feb 19, 2008 | Printers & Copiers

2 Answers

Cannot See Estimated Ink Levels on Printer Toolbox


Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Oct 14, 2007 | HP Photosmart C3180 All-In-One InkJet...

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