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Problem for HP Photosmart D7160 InkJet Printer
Help!!!
My HP Photosmart D7160 is having a problem printing. When I try to print on my printers screen it says: "Ink system has failed. Unable to print. Refer to printer documentation. Error: 0xc19a0024 Turn power off, then on again." But when I turn it off and back on again it gives me the same message. Please help
Clarification Request
Posted by jdardiff on Jul 08, 2008
how do you open the cover on the right side of the d7160 printer? i have the printer turned on the side and i'm pressing on two plastic tabs on the bottom but, it doesn't want to budge. i am able to undo the tab on the bottom under the "hp photosmart d7160" label, but not any other. thanks
Same Problem
May 18, 2009
- UPRonOH MY GOD IT WORKED!!!!!!!! you are a lifesaver! it was hard as you know what to take off the side and i messed up the plastic really REALLY bad but it worked like magic. HP should pay you for this lol. thanks a billion!
Dominique - Guest
May 16, 2009
- falha no sistema de tinta impossivel de imprimir 0xc18a0001- GuestMay 15, 2009
- Same issue:Pulled the right side off, unplugged the white ribbons turned on then off and - works fine
- Guest
Apr 15, 2009
- 0xc18a0307 "ink system has failed on model no d7168"- do_kunal733Apr 15, 2009
- oxc18a0307 error "ink system has failed"- GuestBest Solution
posted on Oct 05, 2008
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
/Putte
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
/Putte
Yes
No
Solution #2
posted on May 13, 2008
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
4- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
5- Press both cancel and power button at the same time.
6- Message on printer screen will be, "Enter Special Key Combo".
7- Push keys; Left-Ok-Right.
8- When printer screen changes, scan through and look for "System Menu" and push "Ok"
9- Scan agan and look for "Clean Derivative" and push "Ok". [WAIT FOR 1 MINUTE].
10- Scan agan and look for "Clean Firms" and push "Ok". [Again WAIT FOR 1 MINUTE]
11- Press "Cancel" 4 times
12- Turn off power and unplug from power source. [NOW WAIT FOR 2 MINUTES].
13- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
14- Plug in power source,and turn on power.
15- When printer boots up, answer the questions on the printer screen for your area.
16- The printer will cycle the ink from the cartridges to the print head and back.
17- All I can say is good luck and hope the printer resets and works ok, unless H.P.
has found another way sc- - w their customers, or it might have a real component that has gone bad like mine did. (ie. the yellow ink electronc valve coming out of the rotating ink pump.
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
P.S.
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
P.P.S.
I hope this gets back to hp
Ron Trovato (702) 633-4298 rtrovato@embarqmail.com
2- Open right side of printer (looking at the front).
3- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
4- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
5- Press both cancel and power button at the same time.
6- Message on printer screen will be, "Enter Special Key Combo".
7- Push keys; Left-Ok-Right.
8- When printer screen changes, scan through and look for "System Menu" and push "Ok"
9- Scan agan and look for "Clean Derivative" and push "Ok". [WAIT FOR 1 MINUTE].
10- Scan agan and look for "Clean Firms" and push "Ok". [Again WAIT FOR 1 MINUTE]
11- Press "Cancel" 4 times
12- Turn off power and unplug from power source. [NOW WAIT FOR 2 MINUTES].
13- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
14- Plug in power source,and turn on power.
15- When printer boots up, answer the questions on the printer screen for your area.
16- The printer will cycle the ink from the cartridges to the print head and back.
17- All I can say is good luck and hope the printer resets and works ok, unless H.P.
has found another way sc- - w their customers, or it might have a real component that has gone bad like mine did. (ie. the yellow ink electronc valve coming out of the rotating ink pump.
Comments:
May 21, 2008
- First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
P.S.
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
P.P.S.
I hope this gets back to hp
Ron Trovato (702) 633-4298 rtrovato@embarqmail.com
Yes
No
Solution #3
posted on Apr 10, 2008
This error code 0xc??????? it is a new trick from HP company to take money for services without real problem in the Printer. Some error is if you exceed 2000 pages printed, or if you live the printer without one of the color ink for more that 5 days, or if you try to put back 2-3 times a old cartridge, or if you use a refilled cartridge, or, or, or, or ...... The only that they do to solve some of this problems is to make reset to the Printer or to insert a software code to erase the message.
Yes
No
Solution #4
posted on Jul 16, 2008
I had the same problem that was described mana_david 0xc18a0307 but the information provide by UPRon was very helpfull for me...
Thanks a lot...:)
Yes
No
Solution #5
posted on Mar 18, 2008
hi,
this is a hardware problem. you may have to service the unit.
thanks and regards
agnel
this is a hardware problem. you may have to service the unit.
thanks and regards
agnel
Yes
No
Solution #6
posted on Jul 09, 2009
Solution #2 (posted on Oct 05, 2008) posted by HarleyHawk absolutely
works!! I tried everyother reset and pie-in-the-sky fix and none
of them worked for my D7360 with the ink initialization error. A
hint - to take the right side off there's a tab on the bottom front you
have to release. Then work around the seam between the right side
and the top of the printer - it's a press fit - no screws. It
takes a little pressure to pull it apart so be careful but this WORKS!!!
Yes
No
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10 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Jan 29, 2009
ink system failed - 6380 will not print
Comment by ctwang64, posted on Jan 23, 2009
As HareyHawk mentioned, "open right side of the printer", I can't open right side of my D7360. Can HarleyHawk show me how to do it?
Comment by eru26, posted on Apr 15, 2008
how do i reset the d7160?? just appears special key combo...
thanks
thanks
Comment by eru26, posted on Apr 15, 2008
How do i reset the d7160?? just appears special key combo, or something in this.
thanks
thanks
Comment by mana_david, posted on Mar 18, 2008
Hi all,
I have the similar problem as Jen1206. The error message is the same but my error code is 0xc18a0307. Is it also a hardware problem ?
David
I have the similar problem as Jen1206. The error message is the same but my error code is 0xc18a0307. Is it also a hardware problem ?
David
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