Question about HP Photosmart D7160 InkJet Printer

15 Answers

Help!!! My HP Photosmart D7160 is having a problem printing. When I try to print on my printers screen it says: "Ink system has failed. Unable to print. Refer to printer documentation. Error: 0xc19a0024 Turn power off, then on again." But when I turn it off and back on again it gives me the same message. Please help

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  • 9 more comments 
  • mana_david Mar 18, 2008

    Hi all,

    I have the similar problem as Jen1206. The error message is the same but my error code is 0xc18a0307. Is it also a hardware problem ?

    David

  • eru26 Apr 15, 2008

    How do i reset the d7160?? just appears special key combo, or something in this.



    thanks

  • eru26 Apr 15, 2008

    how do i reset the d7160?? just appears special key combo...



    thanks

  • ctwang64 Jan 23, 2009

    As HareyHawk mentioned, "open right side of the printer", I can't open right side of my D7360. Can HarleyHawk show me how to do it?

  • Anonymous Jan 29, 2009

    ink system failed - 6380 will not print

  • Anonymous Apr 15, 2009

    oxc18a0307 error "ink system has failed"

  • Mr kunal Apr 15, 2009

    0xc18a0307 "ink system has failed on model no d7168"

  • Anonymous May 15, 2009

    Same issue:
    Pulled the right side off, unplugged the white ribbons turned on then off and - works fine



  • Anonymous May 16, 2009

    falha no sistema de tinta impossivel de imprimir 0xc18a0001

  • Anonymous May 18, 2009

    UPRon
    OH MY GOD IT WORKED!!!!!!!! you are a lifesaver! it was hard as you know what to take off the side and i messed up the plastic really REALLY bad but it worked like magic. HP should pay you for this lol. thanks a billion!
    Dominique

  • jdardiff May 11, 2010

    how do you open the cover on the right side of the d7160 printer? i have the printer turned on the side and i'm pressing on two plastic tabs on the bottom but, it doesn't want to budge. i am able to undo the tab on the bottom under the "hp photosmart d7160" label, but not any other. thanks

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15 Answers

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*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

/Putte

Posted on Oct 05, 2008

  • 4 more comments 
  • caddsupp Feb 19, 2011

    oh my gosh, it worked!!!! I had bought a new hp?? but had also recently purchased a whole new supply of ink for the hp d7260 and decided I would try to repair the old anyway. I thought I had ruined it by getting the right side cover off halfway. Anyway after much research your fix worked. Thanks Because this printer is good with photos and it did not have many hours on it. Good Job

  • dragonweed Apr 20, 2011

    Yepp, my friend you are a genius, this fixed my printer too, against all the smart talk coming from HP reps, and service personnel. I think this is a serious shame for a company , who -regardless of the facts- makes generally excellent products. Unfortunately the "chase for more profit" syndrome finally got them too....... Too bad, not many people have the courage and the knowledge to fix it themselves.

  • renesc Jun 11, 2011

    Thank you!!! Fixed my printer too (HP Photosmart D7360). It's difficult to get the right side off due to the "snap-in" plastic tabs but eventually the rights side comes off. Two tabs on the bottom, one on the front, two on the top under the lid in recessed holes and then there are two internal post-in-hole "tabs" where the posts will slip out of the holes when you "unzip" the right side front/bottom/top/back.

  • renesc Jun 11, 2011

    Follow-up comment... this fixed my "Ink system has failed" error 0xc18a0201.

  • ascensionpoi Sep 04, 2011

    Worked Awesome, the hardest part is taking off the front right cover, i used a screwdriver and a hammer to tap the tabs in so i could open the side panel up. The usb wire is also connected to the panel. be careful removing the 2 grey ribbon cables. Go easy! It definately works. I saved some money.

  • domgillen
    domgillen Oct 28, 2012

    Fixed my HP Photosmart 3300

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1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
4- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
5- Press both cancel and power button at the same time.
6- Message on printer screen will be, "Enter Special Key Combo".
7- Push keys; Left-Ok-Right.
8- When printer screen changes, scan through and look for "System Menu" and push "Ok"
9- Scan agan and look for "Clean Derivative" and push "Ok". [WAIT FOR 1 MINUTE].
10- Scan agan and look for "Clean Firms" and push "Ok". [Again WAIT FOR 1 MINUTE]
11- Press "Cancel" 4 times
12- Turn off power and unplug from power source. [NOW WAIT FOR 2 MINUTES].
13- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
14- Plug in power source,and turn on power.
15- When printer boots up, answer the questions on the printer screen for your area.
16- The printer will cycle the ink from the cartridges to the print head and back.
17- All I can say is good luck and hope the printer resets and works ok, unless H.P.
has found another way sc- - w their customers, or it might have a real component that has gone bad like mine did. (ie. the yellow ink electronc valve coming out of the rotating ink pump.

Posted on May 13, 2008

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  • UPRon May 21, 2008

    First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00

    photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.

    I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story

    P.S.

    I hope this story gets out to every person that had, or has a hp product and

    had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....

    I'm All For Boycotting hp!

    P.P.S.

    I hope this gets back to hp

    Ron Trovato (702) 633-4298 rtrovato@embarqmail.com

  • Neito25 Apr 21, 2011

    This worked for my D7160. Thanks for the post...

  • Courtney Groff May 23, 2013

    Just had nearly the same experience as UPRon. Worst customer service experience ever. After he told me the problem is that I need a new computer he tried to force me into a brand new one for "a good price". I am going to try removing the right side of the printer method and see how that works. Worst come to worst, my printer will burst into flames and I may be even happier seeing it that way. I will never buy an HP product again.

  • Courtney Groff May 23, 2013

    printer....not computer

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This error code 0xc??????? it is a new trick from HP company to take money for services without real problem in the Printer. Some error is if you exceed 2000 pages printed, or if you live the printer without one of the color ink for more that 5 days, or if you try to put back 2-3 times a old cartridge, or if you use a refilled cartridge, or, or, or, or ...... The only that they do to solve some of this problems is to make reset to the Printer or to insert a software code to erase the message.

Posted on Apr 10, 2008

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Help!!! - noavatar_s.gif UPRon I'm trying to respond to this solution! It was great! I have managed to get rid of the error code and now it says 3 of my vcartriges appear to be damaged. I will replace them and see what happens! Wish me luck ya'll

Rank: Apprentice
Rating: 95%, 28 votes
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
4- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
5- Press both cancel and power button at the same time.
6- Message on printer screen will be, "Enter Special Key Combo".
7- Push keys; Left-Ok-Right.
8- When printer screen changes, scan through and look for "System Menu" and push "Ok"
9- Scan agan and look for "Clean Derivative" and push "Ok". [WAIT FOR 1 MINUTE].
10- Scan agan and look for "Clean Firms" and push "Ok". [Again WAIT FOR 1 MINUTE]
11- Press "Cancel" 4 times
12- Turn off power and unplug from power source. [NOW WAIT FOR 2 MINUTES].
13- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
14- Plug in power source,and turn on power.
15- When printer boots up, answer the questions on the printer screen for your area.
16- The printer will cycle the ink from the cartridges to the print head and back.
17- All I can say is good luck and hope the printer resets and works ok, unless H.P.
has found another way sc- - w their customers, or it might have a real component that has gone bad like mine did. (ie. the yellow ink electronc valve coming out of the rotating ink pump.

Posted on Apr 19, 2010

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HarleyHawk's solution work for my error, code 0xc18a0501. I am deeply grateful!

About getting the right side off, the best way is to start with the label "HP Photosmart" in the lower front corner. Take it away, underneath are two tabs. Under the top hatch on the right side are two more tabs. When these four tabs are loose, you can bent the front part of the cover out and fold the cover down with the tabs in the bottom as hinges.

Posted on Jan 31, 2010

  • renesc Jun 11, 2011

    HarleyHawk's solution fixed my printer too (HP Photosmart D7360). I missed seeing JoinJoinJoin's post about the tabs and spent a lot of time figuring it out myself. There are two internal post-in-hole "tabs" in the back. The posts will slip out of the holes when you "unzip" the right side front/bottom/top/back.

  • renesc Jun 11, 2011

    Follow-up comment... this fixed my "Ink system has failed" error 0xc18a0201.

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Solution #2 (posted on Oct 05, 2008) posted by HarleyHawk absolutely works!! I tried everyother reset and pie-in-the-sky fix and none of them worked for my D7360 with the ink initialization error. A hint - to take the right side off there's a tab on the bottom front you have to release. Then work around the seam between the right side and the top of the printer - it's a press fit - no screws. It takes a little pressure to pull it apart so be careful but this WORKS!!!

Posted on Jul 09, 2009

  • renesc Jun 11, 2011

    HarleyHawk's solution fixed my printer too (HP Photosmart D7360). I missed seeing posts about the tabs and spent a lot of time figuring it out myself. There are two internal post-in-hole "tabs" in the back. The posts will slip out of the holes when you "unzip" the right side front/bottom/top/back.

  • renesc Jun 11, 2011

    HarlkyHawk's solution #2 fixed my "Ink system has failed" error 0xc18a0201 for an HP Photosmart D7360.

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This Worked For Me: HP D7160 Photosmart. This took me about 20 minutes, my first try.1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main board on top.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).

*The error message 0xc18a0001 "Ink System has Failed" is now gone. It Works. The hardest part is taking off the front right plastic panel. And pushing the plastic locks in, i used a screwdriver and hammer to push them in and releasing them. Be careful the usb wire is connected too this panel as well.

Posted on Sep 04, 2011

  • Maria Cabello Mar 13, 2013

    It works for hp d7360 error 0xc18a0107 too, thanks a lot!!!

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I had the same problem that was described mana_david 0xc18a0307 but the information provide by UPRon was very helpfull for me...
Thanks a lot...:)

Posted on Jul 16, 2008

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Hi,

this is a hardware problem. you may have to service the unit.

thanks and regards
agnel

Posted on Mar 18, 2008

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It didn't get it to work for the hp c6150, but I did get the Oxc18a0206 fixed or repaired by doing this same method for the hp c7180.

The costumer bought me two printers with this problem and turns out they mixed up the magenta cartrige and put it in the wrong printer.

The c6150 must have been damaged. I'll try again after wiping the cartrige off with alcohol.

Posted on Jan 23, 2012

  • napoliscolt1
    napoliscolt1 Jan 23, 2012

    It didn't get it to work for the hp c6150, but I did get the Oxc18a0206 fixed or repaired by doing this same method for the hp c7180.

    The costumer bought me two printers with this problem and turns out they mixed up the magenta cartrige and put it in the wrong printer.

    The c6150 must have been damaged. I'll try again after wiping the cartrige off with alcohol.

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I am very grateful for the fix for the HP D7160 Ink System Failure error. I looked for hours and seemingly tried everything. This worked perfectly. Yes, the cover is a curious piece of work to remove but knowing a little about how they snap - helps. I have added an image to the thread to help anyone not sure. As said, disconnect these by carefully pulling and rocking a little - plug in the printer - turn it on - it will show errors! Wait till it stops checking itself out - turn off. Replace the ribbon cables into the fixtures and voila! It works perfectly. This is my second time. This happens when you uuplug abruptly or attempt to refill a cartridge. This fgix is awsome. ThanksHelp!!! - 1_4_2012_12_40_56_am.jpg

Posted on Jan 04, 2012

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Im having the same INK SYSTEM FAILURE issue. And the steps above says to open the right side of the printer o.O I have an HP Photosmart D7160. But theres no where on either sides to open it up. I can only open up the top to where i can insert the ink carthridges, and inside there another little panel i can open, i looked inside and see the ribbons, but they are to far back to even touch them, What else can I do??
adprado88@yahoo.com

Posted on Dec 09, 2011

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My HP Photosmart D7160 will not print, the message I get is "Ing systems has failed documention. Error; OxcO5d1281. Turn power off and waited about 30 seconds then turn on again. I get the same message. Help rbuller@charter.net

Posted on Apr 19, 2010

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  • Ken Sheftel
    Ken Sheftel Oct 24, 2013

    I followed instructions to the letter and the d7160 Printer did exactly as Upron said above but unfortunately after all was said and done the Oxc18a0206 error (ink system failure) persisted. I am going to try again and finally check the capacitors with a meter (after removal) from the pc board and then try the procedure again. Thanks for the post.

  • Ken Sheftel
    Ken Sheftel Oct 24, 2013

    There should be a way to bypass all this and make the printer at least try to print so we can see the results and know if colors are missing, the print head might be clogged, or there may be blockage. Unfortunately this is not the case and so we have a total guessing game as to what exactly the problem is without spending so much $$$ on ink hoping the problem will go away.

  • Ken Sheftel
    Ken Sheftel Oct 24, 2013

    I was fortunate in that I did not waste money on more ink as there no errors as far as the ink cartridge levels was concerned and yet the printer which hardly has been used refuses to print. What a crock HP!!!

  • Ken Sheftel
    Ken Sheftel Oct 24, 2013

    By the way one final word...No bulging capacitors on the pc board of the printer (right side)

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None of the above worked for me i"m gettin' error 0xc18a0107...the only solution i have in mind is to trash my printer and never buy another hp :(

Posted on Mar 17, 2010

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The Solution #2 worked to me!!!
Thanks everyone, I've spent a lot of time on this
the error was 0xc18a0207.

Posted on Nov 11, 2009

  • renesc Jun 11, 2011

    HarlkyHawk's solution #2 fixed my "Ink system has failed" error 0xc18a0201 for an HP Photosmart D7360.

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