Question about GE 24 in. Profile PDW9880JSS Built-in Dishwasher
We have a 6 month old GE PDW8700N00WW. In the past few weeks the dishes have not been cleaned well and mostly recently the cleaning is unsatisfactory. Is there something wrong with this type of washer?. The dishwasher is still under warranty but I am concerned about the basic quality of this unit. Cascade liquid is the detergent used in the Smart Dispenser.
I removed the outer metal door cover by removing most of the phillips roundhead screws. The two screws closest to the latch should not be removed (they hold plastic pieces that help hold the outer door cover in place during reassembly), and the two flathead screws on the side of the door near the hinge should not be removed yet (they attach the pump). The door cover also has two small hex bolts on the bottom - these should be removed, too (or at least loosened). I removed them.
The outer door cover has two flat flexible wire bundles (for the buttons) that attach to the door using "quick-connect" push-pull connectors. One has a small tab which must be slightly depressed. Gently but firmly pull these out. Set the door cover aside.
I removed the pump by (one) gently but firmly removing the short (2" or so) gray rubber tube from the bottom of the detergent reservoir (NOTE: any detergent remaining in the reservoir will immediately drain on the floor at this time -- I let it drain most of the detergent into a cup, but then I taped a tapered wood screw into the opening to serve as a plug); (two) removing the 90 degree rubber fitting that attaches to the door; (three) disconnecting the motor wire electrical quick-connect; and (four) removing the two flathead screws that attach the pump to the door.
My (rotary peristaltic) pump has a black flexible tube that was clogged with solidified detergent. I verified the pump worked by first connecting the pump to power from the wall outlet. I used an old extension cord, cut the ends, crimped some small connectors that did not fit well to the pump connector, then taped the whole thing to help prevent a shock (I did not feel comfortable with this, but I did it anyway. Use caution. If I have to do it again, I would have used a pipe cleaner or wire instead of operating the pump as described below.). The pump motor is rated 110 volts ac., and the pump was operating fine. I think I got lucky (the pump spun the correct direction). It may be that if I reversed the wires, the pump might have operated backwards.
I then held the pump inlet hose under hot water in the sink for about 10-15 minutes, occasionally squeezing the hose, until the thick detergent had dissolved. During this time, the pump was pumping the water out the outlet.
I put everything back together, and the dishwasher cleans again.
Posted on May 20, 2008
Call GE appliance answer line. They will give you a step-by-step procedure to purge the Smart Dispense for your model dishwasher. I had to run the purge program three times but now it's all clean and working great again, no removing the door or making a service call.
Posted on Jul 20, 2010
Most likely, there's some stuff clogging up the filter screen that covers the pump suction. This screen is metal and internal to the pump section. It's not intended to be accessed on a regular basis.
First, I am assuming this is the cause of your concern. Second, I say this to every customer when I am working on their dishwasher: "You do not need to rinse your dishes, but you do have to scrape them off."
I'm amazed how many salesmen call this screen a "blender," or "disposal," or "chopper." It's really just a metal screen with a blunt rotating blade that wipes the holes clean and mashes the food into smaller bits. Chicken bones, toothpicks, bits of paper or plastic wrappers, popcorn seeds, and broken bits of glass frequently cause problems.
If you want to clean the screen manually, I can walk you through it. Or, you could call to have it serviced while still under warranty. If you do nothing, the food particles will slowly dissolve and get washed down the drain.
In the future, I want to encourage you to scrape all your dishes carefully, before loading them into the dishwasher. That should prevent this from happening again in the future.
To answer your original question: yes; you have a good machine. Few units will wash dishes as well as yours did when it was new. It's simple, effective, and easy to work on. My only reservation about this machine is that it is electronically controlled. But so is mine, and it's getting harder to find a decent machine that isn't.
Posted on Mar 19, 2008
I'm fully aware of the mixing chlorine bleach/enzyme issue; I don't do this as I learned within the first month of ownership. My question is this: should there be water in the bulk "smart dispenser"? I have sucked it out using a turkey baster, and it always ends up back in there. This morning, I sucked out all of the water to find out that the dispenser was really empty of detergent, hence the reason my dishes had not been clean for about a week. The water must've tricked the sensor into thinking it was full.
Posted on Jul 29, 2008
You may have a plugged water inlet valve. If you have hard water, or sediment in your water lines, it can collect in the water inlet valve and cause the dishwasher to not get enough water to properly clean the dishes. Often one this happens you will often find the detergent is not even being washed from the dispenser fully.
To clean the water inlet valve you will need to remove it from the dishwasher. It is typically located behind the lower kick plate panel in either the right or left corner. On my dishwasher (GE Triton XL) I had to remove the front door panel to expose the two screws holding the valve to the frame.
Once you have the unit removed (unplug, remove both water lines, and unscrew from frame), you will need to unscrew the 4 screws to remove the inlet piece. Inside you will find a screen filter that is probably full of sediment.
Hope that helps.
Posted on Aug 15, 2009
Go to the GE Appliances Knowledge base and type "purge" in the search box. Click the first result: "Dishwasher - Sudsing or Leaking SmartDispense". It will give you step by step instructions to print out and follow.
Posted on Oct 21, 2010
Check out this solution.....
Posted on Nov 23, 2010
I do not use the detergent dispenser because the GE service man told me not to, because of the problem with the clogging. I have a friend who had the same problem and the GE service man replaced the detergent dispenser. If you machine is still under contract, ask them to replace it.
Posted on Apr 25, 2008
Part of the solution is on the GE website: http://www.geappliances.com/search/fast/infobase/10010832.htm
But first you must remove or mash the gelled detergent into very small pieces so it can pass through the pump and outlet. You must clean out most of the gelled detergent down in the door going towards the pump and the outlet at the base of the door. You can disassemble the door, or I used a length of 3/8" soft plastic tubing pushed down into the detergent cavity repeatedly to break up and pull the chunks up to the fill door where I could remove or mash them. You may also need to do this between the first run of the procedure and the second. You may need to do the purge filling the dispenser with water (I used hot - 120F) more than the once in the procedure.
Posted on Jan 17, 2011
There is a new product out called the dishwasher filtration system. it actually filters the water going into your dishes. the dishes look dirty because your water has a lot of calcium and magnesium in it making them appear cloudy or dirty. the dishwasher filter reduces those minerals and my dishes look perfect now. no more dirty and grimy looking dishes. i also dont waste time washing them by hand before and after the dishwasher. hahaha you can get it at dishwasherfilter.com. use code DFMTEN and you will get 10% off. it fits right under your sink and is very affordable. you will be glad you bought this product. thanks
Posted on Apr 27, 2008
See if there is goo or chunks in the SmartDispense (push down cap and unscrew). If there is the it needs to be cleaned out. This problem is caused
by using enzyme detergent in SmartDispense and bleach based detergent in Manual
Dispenser (or visa-versa). If you have a lot of the sludge and it is thick then
start out with method 1 but if not so bad, you can jump to method 2. If really
bad or method 1 & 2 don\'t work then do "Door Removal Method".
First get as much out as
you can with a spoon. Then pour hot water in and swish it around by opening and
closing the door. Then try to work some more loose by getting a wire/hanger and
sweeping it around in there as well. Then vacuum out the mess with your wet/dry
vac. Repeat this about 3 or 4 times and you should be able to work it all loose
and get it all out.
Once it seems to all be
out (new water poured in stays clear), run the purge feature (Method 2) a
couple times and the low detergent light came on and everything was back to
The purge routine operates the bulk dispenser pump continuously
to drain the bulk dispenser tank when an incorrect liquid was poured in the
tank. The process consists of setting up the dishwasher to run the purge mode,
running the purge mode and then cleaning up the purged detergent. Can do this
multiple times. Follow these steps carefully to have a successful purge run.
For Top Control Models:
1. Make sure
Pre-wash, Added Heat and Heated Dry LEDs are off.
Heated Dry and Down Arrow buttons together for 3 seconds. All LEDs will
Added Heat and Up Arrow buttons together for 3 seconds. The Anti-bacteria LED
Start button one time
Normal and make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
Start button one more time and dishwasher will run a complete cycle without the
main motor running. Cycle is complete when the Clean light illuminates. This should
take approximately 60 minutes.
door and wipe up excess detergent from the door and tub
remaining detergent off by pouring water on the door and tub where there is
SmartDispenser cap and fill tank with water and then replace cap.
Steps 1 through 9 one time.
repeat Steps 1 through 6. When the Clean LED illuminates, the system is purged
and ready to be refilled with the correct detergent.
Mount Controls (same as above except for the changes in the two below steps):
2. Press Heated Dry and Cookware together for 3
seconds. All LEDs illuminate.
3. Press Added Heat and Cookware together for 3
seconds. The Anti-bacterial LED illuminates.
Door Removal Method
There was just so much gelled and hardened junk
in the dispenser container, it would have forever to clean out.
Additionally, I think it could have had the chance of damaging the pump. Here
is what I did instead:
Remove power to the
breakeror pull plug under sink).
Take all dishes and bottom
rack out of the dishwasher.
Close dishwasher door.
bottom 2 bolts with a ratchet.
Put a small
box that is big enough to hold the panel while the door is opened.
screws holding inner door to outside panel. Don\'t remove the screws heading
into side of door itself. Also, there are 2 screws near the latch that you
don\'t want to take out...just loosen them and you\'ll see they don\'t behave like
the other screws.
will separate from the door, BUT there are 2 ribbon cables connecting them.
Have someone hold onto the door...so it won\'t pull up hard on the ribbon
back and forth (side to side) on the white ribbon cable on the door. It will
come off with a connector.
10. Use a small flathead screwdriver to gently
press the tab in on the blue connector and gently pull the blue ribbon cable
11. Remove panel completely and put aside.
12. Gently close dishwasher door. It will want to
fly up since it doesn\'t weigh as much.
13. Look for a red/green cable from the detergent
container (detergent level sensor) and disconnect it.
14. Open dishwasher door and take off detergent
15. Have someone hold onto the detergent container
from the other side and un-twist the detergent locking ring (the item you
normally screw the cap into). You can use your hands or put a cloth over it and
gently remove with pliers. The detergent container will now be free, but
connected to a rubber tube that leads to the detergent dispenser pump. It will
easily disconnect by pulling the container away from the tube/pump. The
container is now free!
16. Shake the living hell out of the detergent
container over a trashcan. Mine had tons of white and blue gel in it. Once you
remove most of the gunk, bring it under the faucet in the sink and rinse with
warm/hot water. Shake, rinse, empty, shake, rinse, empty. The hole where the
detergent comes out should be 100% cleaned out. Use the handle of a small
paintbrush (or something) to push the hardened gunk out of the hole. Be sure
the container is totally cleaned. Take your time on this.
17. Put everything back in reverse order. The only
thing I did differently is putting the door panel back on the door: Close door,
reattach container & cable, bring over panel and re-attach ribbon cables,
hang panel on the top two white plastic blocks that you loosened the 2 screws
by the latch with earlier. Then screw on the bottomscrews (do not tighten until all
screws are put back in place). Put all screws back...don\'t over tighten.
19. Do Method 2 (purge).
20. Put in fresh detergent and you should be good
Posted on Jul 13, 2013
We just hooked up our dishwasher. We used the cascade pillow packs. It worked great.
Then I thought I should use the smart dispense. I did the dishes are dirty and filmy!!!
I think the solution is once you get the dispense clear ONLY use the cascade pillow packs and for go the smart dispense.
Posted on Oct 21, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 24, 2011 | General Electric GE Profile Dishwasher 24...
Apr 02, 2011 | GE 24 in. Profile PDW7800 Built-in...
Mar 24, 2011 | Maytag Dishwasher
Dec 09, 2010 | GE Profile PDW8400J Built-in Dishwasher
I have an older dishwasher also and recently my wife also complained about it not cleaning right... so me being the man I am tried in vain to clean the things... Bought new spray arms online and installed them in minutes...now the thing works like new... However I have also found that if the heating element goes bad then that also can mess things up bad... So I would buy new spray arms, and also check out the heating element to make sure it is working... Here is a tip that will help you with the online buying...
Dishwasher Spray Arms not Spinning
How to Buy Appliance Parts Online
A bad heating element causes many problems in dishwashers...
Dishwasher Problems The Heating Element not Working
Feb 21, 2010 | GE 24 in. GSD6660GSS Built-in Dishwasher
Jul 08, 2009 | GE 24 in. Profile PDW9880JSS Built-in...
Apr 04, 2009 | GE 24 in. Profile PDW7800 Built-in...
Sep 06, 2008 | GE Nautilus 24" Built-in Dishwasher
28,366 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: