Question about Dell Inspiron 9400 Notebook

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DvD drive wont load cds or dvds

My dvd drive will not load dvds or music cds, but it reads that the drive is still there but once I put a disc it does show that anything has been put into the drive.

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  • dbookey Mar 17, 2008

    Forgot to add it's a dell inspiron 9400

  • SemperFi-NH Mar 19, 2008

    Similar

    Dell 9400 CD/DVD Drive will open and close with software and button on drive, but when you put CD of any kind it trys to seek but never finds and causes my computer explorer to stop responding until disc is removed (at least can still remove the disk)

    It is the Bosses computer and he needs a drive to use certain software

    tried pulling drive out of laptop and reinserting to make sure data and power connections had not come loose

    different disks to make sure not a bad disk

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Have you tried booting to Windows XP CD (you should have received by Dell initially. If it's ok than you have some filter driver installed in windows that may be causing the issue. If booting from CD does not work either I'd suggest a replacement. Either call Dell or find one on ebay - I can provide link if you like.

Posted on Mar 31, 2008

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1 Answer

The drive plays DVDs and can read doc files, but


This problem is normal and exists with many CD/DVD drives.
On some of the drives, if you put in blank discs and try to open the disc in My Computer or Windows Explorer, Windows displays no contents or a blank disc. Whereas on other drives, you get the error message that you mentioned about incorrect function.

What software are you using to burn CDs or DVDs? Are you able to burn CDs but not DVDs or you can't burn both the discs? Did you try a CDs with a different make/manufacturer? Some drives refuse on some disc makes. Try another disc and another writing speed, or try the lowest writing speed available with your software.

Hope that helps,
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The way to test this, is by getting a CD-RW disc that has music or files on it, put it in the drive, and see if it reads it. If it doesn't, then you may have a fault with the drive, but if it does read the CD-RW, then the only way round it that I know of, is to buy a CD-ROM drive and use both drives.

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The non-technical answer would be that the lens needs to be cleaned. This is the first step for this type of problem. There are many things that can get the disk drive lens dirty like smoke, incense, dust, moisture. Open the unit and open the DVD cover. You will see the lens that reads a DVD. Get a cotton swab (the ones for cleaning out ears) and some isopropyl alcohol (rubbing alcohol) and moisten the cotton swab with the alcohol (moisten not soak) and gently (I mean, do not push hard or scrub hard) rub it on the lens. Now with a dry cotton swab, do the same. Let it dry for a minute (longer if the swab had more alcohol and it might have dripped down) and close the unit. Now try to play DVDs and let us know if it worked. If this does not do the trick then it could be a firmware issue that can only be fixed if the company put a download on their support page.

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No disc


The optical lens is out of alignment. This is why it will read CDs which have much larger data pits that DVDs.

The unit should be able to read and playback CDs (both production and burned) and DVDs (both production and burned). If the optics are out of alignment and exceed their tolerances, the player will not read discs.

This is caused fromt he player being dropped or jarred.

This is not an easy fix for the home user. This is something that a qualified professional needs to correct.

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My dvdrom drive wont let me access the drive


ITs a dvd rom drive. It will not burn blank dvds
in order to burn, it has to cd-r/cd-rw/dvd-r/dvd-rw. If a drive cannot write to a blank disc, it will eject it. Rom drives read only (Read Only Memory), Combo drives- burn cd's only read dvd's, and super drives both read and write to cds and dvds.

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upgrade the firmware on the product.

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