Question about Dell Inspiron 9400 Notebook

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DvD drive wont load cds or dvds

My dvd drive will not load dvds or music cds, but it reads that the drive is still there but once I put a disc it does show that anything has been put into the drive.

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  • dbookey Mar 17, 2008

    Forgot to add it's a dell inspiron 9400

  • SemperFi-NH Mar 19, 2008

    Similar

    Dell 9400 CD/DVD Drive will open and close with software and button on drive, but when you put CD of any kind it trys to seek but never finds and causes my computer explorer to stop responding until disc is removed (at least can still remove the disk)

    It is the Bosses computer and he needs a drive to use certain software

    tried pulling drive out of laptop and reinserting to make sure data and power connections had not come loose

    different disks to make sure not a bad disk

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Have you tried booting to Windows XP CD (you should have received by Dell initially. If it's ok than you have some filter driver installed in windows that may be causing the issue. If booting from CD does not work either I'd suggest a replacement. Either call Dell or find one on ebay - I can provide link if you like.

Posted on Mar 31, 2008

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Go to the support.dell.com webpage, enter the service tag number, located on a label on the bottom of the laptop, and download the latest BIOS update and drivers for the CD/DVD drive. You can verify the drive type in Device Manager. Once you have downloaded the files, upgrade the BIOS, this will restart the system. Next, remove the CD\DVD in Device Manager and then install the new driver for the drive. When the driver has been installed, Open Device Manager and right click on My Computer at the top of the list and left click on Scan for changes. The drive will be detected adn installed with the new driver and the registry will be updated.

Good luck, and please let me know how it works for you.

~Spoem

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Try inserting the disc and spinning it up while resting the laptop on its side, or even upside down. If it reads sideways or upside down, the CD/DVD reader hardware has gone and cannot probably be prepared (this is a symptom of physical controller failure and is ot fixable by normal means).

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