Question about Lexmark X3480 All-In-One Printer

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Scanning My printer used to let me scan, but now it won't. I have reinstalled the software onto my laptop, looked through the instruction booklet, but it just won't scan. When it says "Press Start to Scan" nothing happens. It just keeps saying that over and over again. Any help will be greatfully appreciated as i am starting to get quite frustrated now.

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  • Beranrd Apr 12, 2008

    When I click scan nothing happens. When I click print it goes to save



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Are able to make a copy...then printer is fine..
What you will see

A communication error appears when you try to print or scan.


An issue was recently discovered with some internet security packages and the listed Lexmark printers. The issue turned out to be with the "Parental Controls" module of the internet security packages.

What to do

Use Add/Remove Programs to selectively remove the Parental Controls module or, if this option is not available, to remove the internet security package (ISP) completely. For additional information or a product update, please contact your ISP providers. ISP providers offer a free download to their customers.

NOTE: Most 2008 versions of internet security packages do not exhibit any issues with parental controls.
or try this..

To resolve this:

1. Disconnect the power and USB cables from the back of the printer and restart the PC.
2. After 30 seconds, reconnect the power cable. Once the PC is back up and running, reconnect the USB cable.
If the problem persists, follow the steps below.
3. Take out the cartridges and disconnect the power and USB cables from the back of the printer. Leave the printer like this for a minimum of 30 seconds.
4. Reconnect the power, put the cartridges back in, and reconnect the USB cable.
5. If this doesn?t solve the problem, go to the Device Manager. Follow the instructions for your operating system below.

Windows 98/Me:

1. Right click on My Computer.
2. Select Properties.
3. Click on the Device Manager tab.
4. Go to Imaging device and click on the + (plus) sign. You should see an entry for the Lexmark MFP scanner.
If there is a question mark (?) or an exclamation mark (!), select it and click Remove.
5. When it has been uninstalled, click Refresh. The scanner should be redetected and installed properly.

Windows 2000/XP:

1. Go to Start, My Computer.
2. Click on View System Information.
3. Click on Hardware.
4. Click on Device Manager.
5. Go to Imaging device and click on the + (plus) sign. You should see an entry for the Lexmark MFP scanner.
6. If there is a question mark (?) or an exclamation mark (!), select it and click Action, Uninstall.
7. When it has been uninstalled, click on Action, Scan for hardware changes. The scanner should be redetected and installed properly.

Posted on Mar 20, 2008


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1 Answer

Problems scanning, it used to but not anymore.

I would try this... uninstall the device, then unplug the device, reboot the computer then reinstall the device per device instructions.

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.I want to know step

Open this link (click here), you'll find all the scanning instructions/tutorials related to your printer.
You'll need to select the tutorials depending on how you would like to scan using your printer. Since there are several ways, scanning with the hp solution center software, scanning from paint, scanning from photoshop, etc..etc.. etc.. I can't make it specific.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

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How does one use the scanner? The instruction booklet doesn't tell us much What file do the item scanned go to?.

In your Brother's Scanning software, there is a "Preferences" menu where you can tell where to put your scanned documents.

By default (in Windows XP), it is located in My Documents => My Pictures => ControlCenter3 => Scan

Just try these locations for Vista or Win7

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I have an HP Photosmart 2575 and the message "refer to device documentation" appears when I try to scan. (Printer stopped scanning with installation of updated operating system) I use Mac OS X version...

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I cannot launch lexmark productivity studio nor can I get my X2650 to scan. It will print and copy


If you cannot start the Lexmark productivity studio, then the software may need reinstalling.

Reinstall the software using printer disk, or download from Lexmark website.

Also test using a replacement USB cable. A too long or defective USB data cable may cause the AIO not scanning.

If you have misplaced printer disk, follow instructions on link below to download drivers:
How to install a Lexmark printer when the...

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you most likely require the twain driver that should work over usb - you should be able to download that from the hp website.

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My lexmark x 4650 is not scanning to my laptop

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

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Touble scanning more that one page as a document

If you are scanning using the Scan to PC button, the unit will scan as you described. In order to scan multiple pages into one document, you need to go go through the Smarthru software, or whatever scanning software your unit includes. Since your unit is manufactured by Xerox, you can go to and download the SmartThru software of your choice for free.

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Cannot scan

Does specifically the scanning software freeze or is it the application your scanning into? For example....does it freeze if you insert a picture into word using TWAIN as a source?

If it is actually the scanning component that freezes I would look for third party software that might be conflicting with it. Scan using Adaware or Spybot for spyware, remove the Google desktop and Yahoo toolbar applications if installed, and look for other similar programs like the HP picture viewer which tries to pull media from SD cards and cameras and may be similarly trying to access the scanner.

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1 Answer

Scanning with my printer

No its seem to be some software clashed problem! Try to remove your old software and then try to clean registry and then install again then it should work!

Dec 08, 2007 | Computers & Internet

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