Question about Dell Wireless 2350 Router

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MTU failing for Xbox live

I have this router and every time i try to join Xbox live it says the MTU is failing

any suggestions?????

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  • Nicky O May 20, 2008

    Yes, I have this problem. Can the MTU be changed?

  • DatGirl May 11, 2010

    Hi Mike, Are there any Xbox LIVE Certified dell router?

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  • Expert
  • 156 Answers

Hi

I am afraid Dell 2350 Wireless Router is not Xbox LIVE Certified.

Check Microsoft Knowledge Base ID: 908882 - http://support.microsoft.com/kb/908882/
And
Xbox Live Compatible logo - http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm

Mike

Posted on Apr 15, 2008

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An MTU is the largest physical packet size, measure in Bytes that a network is capable of transmitting.. If messages are larger than the MTU they are divided into smaller packets before they can be sent. All networks have different MTU's which the owner of the network set at what they want to set it at. 576 is a very common MTU if you connect through PPP. 1500 is the most common MTU for Ethernet connections. The Xbox Live system requires your network to have a certain Maximum Transmission Unit (MTU). MTU values are important to the performance of online games. If this test fails, you can adjust the MTU setting on your network router or equivalent device to resolve the problem. Xbox live requires the network you use to have a maximum MTU. This is key to online gamesing. If the MTU fails then you have to adjust the router you are using. If you cannot access the router to adjust the MTU the you will not be able to play online games.

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I've had the same problem and struggled with it for hours... If your on the Comcast network, there seems to be problems with adjusting MTU. I have a Dell 2350 router and that particular router cannot have MTU modified. Also, sometimes the MTU is effected by computers or phones in the house being on. One more suggestion, try a gaming router. Good ones start at 90 dollars, somewhat expencive but well worth it.

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The MTU(Maximum Transmission Unit) failure when testing the xbox's connection can be do to a few things because Xbox live requires a minimum MTU setting of 1364. Sharing a slower internet connection with other PC's in the house can cause this error, The incorrect MTU setting in your routers programming can cause this error, The lack of firmware updates to your router can cause this error, an older modem from your service provider can cause this. Old or worn network cables and jacks and or RG(coax) cables if you have cable internet could cause this. Your Router or gateway could be incompatible with Xbox live.

Try a direct connection to the Xbox without a router and reset your modem before doing it. If your able to connect then you know its the router. If not you know its the modem or cables or jacks or even your Xbox if you havent tested it elsewhere.
You can tell your ISP to mail you the newest updated modem... sometimes they will have a guy just drop one off.

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