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Your sd card is to big go down to a 2gb card on the 512mb mix max. Only the mix max plus will support 4gb cards. Also I could never get windows to support files so i used pocket dvd wizard to convert it is 15 bucks well spent and you can convert with the card in the device and save it to windows media to drag and drop in the future.
Plug into USB port. Use Windows Explorer to view contents of your PC. You will see two drives associated with your Mix Max. The first is your internal memory the second is your SD card. Drag and drop files into this file. These can then be played by choosing card from menu
The Max Clip video cards are already in WMV format but have just have a .smv file extension so it's not necessary to convert them. Besides the Max Clip cards are read only so it's not possible to take the content off of the card to be converted and then placed back on the card. It's more likely that the problem is the firmware version of your player. Try following the directions at the link below for updating the firmware of your player.
The memory could be corrpt in the player. It some times happens so try reformatting the memory to clear it up. This will erase everything and then you can put your songs and
stuff back on it. Here's a link to the
manufacturers instructions on how to format the player.