Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum
I have a powersteamer and tried to use it the other day, and it does not seem to be working properly. I depress the handle lever and soap comes out, but at the end the the "strip" I am cleaning, a jelly like blog is spit out on the floor. Then, when I try to pull the machine back to suck up the water, nothing gets taken back up in to the return tank. Any suggestions would be appreciated.
The unit pushes out water ok but there is no suction. What am I missing here.
Try vacuming the water up w/out adding water our anything else to the machine
Posted on Mar 17, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.
- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.
- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.
- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.
If the machine continues to not spray, check the following:
REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.
If these suggestions do not resolve the issue contact BISSELL Consumer Services at...
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
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