Question about Canon EOS 400D / Rebel XTi Digital Camera with 18-55mm Lens

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Canon E0S 400D locks up

My new Canon EOS 400D doesn't complete the picture cycle when the shutter release is pressed. When I switch it on everything looks fine. The display on the LCD is fine and reports whatever program I have it on. However as soon as I take a picture the camera lock up - at this point the LCD goes black and I cant even power the camera off. The only way to reset it is to take the battery out and put it back in again. On replacing the battery in the camera the proccess completes and the camera is returned to its normal mode only to lock up again if the shutter release is pressed. I have tried with and without the CF card and on every program.

Any help appreciated.

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  • sameg Mar 17, 2008

    Yes, bought from Canon Outlet on ebay - still under warranty. They will refund the money. Question is do I buy another 400D or look at something else.

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  • Master
  • 4,402 Answers

Is it still in warranty? send it back to cannon, there is a problem with this model doing that.

Posted on Mar 17, 2008

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http://cgi.ebay.co.uk/Timer-Remote-Shutter-For-Canon-EOS-350D-300D-400D-450D_W0QQitemZ280404021729QQcmdZViewItemQQptZUK_Photography_DigitalCamAccess_RL?hash=item414961d1e1&_trksid=p3286.c0.m14

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Take the lens off the camera and look through the lens. Is there anything obstructing the light?
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Finally, with the lens off, switch on the camera and go through the menu until you find the sensor cleaning option. Select this. The internal shutter will open and allow you to see the CCD sensor. Have a look and make sure it is also free from obstruction.
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1 Answer

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Hi, sounds like a shutter problem, try taking a picture in manual mode with an exposure of around 1 second and the aperture stopped right down (small appiture)in daylight.
when you say its not pretty i guess you mean blurred?

If your still getting a black image, take the lens off and put it in bulb and press and hold the shutter release if the shutter dose'nt open and stay open while you hold it then its certainly the shutter.

Its not your fault, all the eos cameras are prone to shutter failure
some are fine for 50,000+ shots others die within a thousand
My fingers are crossed for you that its under warranty.If not a repair in the uk can be done for around 140ukp or $200 in the US, the shutter isn't expensive (about $60) but its several hours work to replace it

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