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You need to calibrate. Hold down the feed key while powering the printer on, then let go. The printer will calibrate, print a config label, then fo into dump mode. Press the fee key again to go out of dump. Of your issue persists, there could be a problem with yoru media, or with the commands that you are sending to the printer.
When you install the driver, do you get a test print from the driver setup? If the data light blinks, this is at least a sign that something is coming and the printer is aware of it. If you feel knowledgeable of the printer to do a Media Sensor setup through the menu, you can reset the printer to Factory Default settings. Getting any print from the machine is a plus. Are you using the Zebra drivers? If yes, you can try printing from Notepad.
your label length is set incorrectly, there are 2 things it could be 1) your software is telling the printer the label length is longer then the current labels, even if the label size is out my a single millimeter the printer will give you this issue of feed an extra label. you need to change this in your software. you can set a label size smaller then the current label size and it will work correctly
2) you software is not setting a label length and so the printer is going off its internal setting, to recalibrate hold feed and power up the printer letting go after the light starts flashing
it is important to note that label roll will change slightly over time so even though you are ordering the same labels as a year ago the manufacturer will have slight changes from batch to batch