Question about Motorola Mobility Moto Q

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Motorola Q screen cuts out to a black screen randomly

My Motorola Q screen cuts in and out to a black screen for no reason. Sometimes when a call comes in, it takes 5 minutes for the screen to even go from black to anything else. Does anyone else have this problem?

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  • mr_flannery Mar 18, 2008

    I've had my Q go black several times just in the first 2 weeks of ownership. Alltel has not given me a permanent fix as of yet, and the only thing that seems to work is to remove the battery and reset the phone (and this is just temporary). I really like most of the phones features, but reliability has been the most frustrating issue.

  • Adam Harris Apr 07, 2008

    I have had the same issue with my Q. My screen will go dark and then not come back. I know the backlight can't be on all the time, b/c it will kill battery life, but I can't see anything. I tried to reset, but taking battery out and re-initiating, but to no avail.

  • GwapeJilly Apr 11, 2008

    Yeah....still goes to black. If I push on the left side of the actual screen, it comes back.

  • Anonymous Aug 27, 2008

    My screen does it too. I push on the top right and kinda bend the phone to make it come back on. I think it might be a loose wire somewhere.

  • z71_rules Nov 30, 2008

    The phone just turns on with a white screen and you can hear the power up song but nothing appears. It used to allow you to call and perform normal functions but with a white screen, now it just shows a white screen and will not allow you to turn it off or use any other functions.

    I've done the hard reset and it used to work, now it doesn't. I'm not sure if there is a loose connection or not.

  • Anonymous May 18, 2009

    Have same problem. A tap to the top right usually restores the display.....albeit temporarily.



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OK> I have a Q9h with this problem, took it to the shop, they said its a common problem with the Q9h, something to do with a mainboard flaw. He said it cant be fixed.

Now I say it can. What you need is the screwdriver to open the back (T4 or T5, not sure exactly) and some paper.Now, open the back of the phone, pull off the casing, and you should have an open mainboard. Now, take a strip of paper, fold it up, and slip it in under the sim card slot (there is a small gap between the main mainboard and the piece where the sim card is read. Make sure the paper is snug, not tight, or you may have trouble closing the casing. Snap the casing back in, tighten the screws well, and you should be laughing. I've been good for a week, and saved myself $100 on a new mainboard or buying a new phone.

Posted on Oct 01, 2009

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Try this, see if this fixes your issue. If it does turn off Predictive texting, I believe located in the same menu.

Settings > Text Input Settings > Menu > Clear Input History

Posted on Apr 11, 2008


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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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