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The PUK code is not related to the handset. It is associated with your SIM card. When you enable the PIN in your SIM card, every time you switch on your
phone, you will be asked for your pin. At given number of tries
provided by your mobile operator, that you have provided the wrong PIN
(usually operators set it at 3 tries), then you came to the stage called
To unlock, you would need the PUK code of the SIM card. The PUK code is
usually an 8-digit code. This PUK code should have been provided to
you when you purchased your SIM card. Some has the PIN-PUK code printed
in the card body of the SIM card, while some attach it as a separate
print out. Should your operator failed to provide this PIN-PUK code to
you, you would have to get it from your operator. Try calling
their customer service. Just like the PIN, the operator as well could
say how much tries do you have to successfully unblock the PUK of your
PUK codeand PIN Code:
Pleasedont try more than 3 times.If you try more than 3 times the Sim will getlocked.And it will ask for PIN code.Both these PUK and PIN code can be givenonly by the network service provider. Please call the network service providerof your mobile.And ask him to provide the PUK code or PIN code.He will ask yousome basic details like name,date of birth for his verification.And hewill provide you the PUK and PINcode.This is done for free of cost.
Please do rate the solution if the issue is resolved or post a comment for further assistance.
There are 2 possibilities here. The most likely issue is that your phone needs a PUK code, which can only be provided by your service provider. If that does not unlock your phone it is likely you will need to purchase a new SIM card. The security on the phones work by locking the phone when the PIN code is entered too many times incorrectly. If someone continues to attempt to unlock it with the wrong code, it will permanently disable the SIM.
PUK means "personal unlocking key"
. The PUK code is asked if you enter a wrong pin 3 times. You
need to call your phone service company, they can retrieve the puk code
from a database for free. In your case you need to contact your
SIM card phone provider technical support to unlock the SIM. The PIN
and PUK are related to the SIM card, not to the phone. If you replace
the SIM card with a different one, then the phone should not ask for
the PUK anymore. Your rating is
highly appreciated on this matter.
for the PUK code you need to contact your service provider because you enter the wrong pin code more than 3 times for that it will ask for puk code each number and each service provider puk code is diffrent you need to contact your service provider and they will ask for your sim num you need to provide the 13 digit sim number at the back side of the sim card then they will provide you the puk code after entering the puk code its ask for the new pin number you can enter the new pin number and you can use it