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HP 4215xi all in one, continues to give the error paper jam, there is no paper jam. I have cleaned all sensors, rollers etc. I have tried a partial and full reset. Any ideas?

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  • marsha958 Mar 17, 2008

    There is no error code, just paper jam. I have never seen this, there is usually always some kind of code to tell you where the paper is jammed, but since there is not a paper jam maybe that is why there is no code.

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Hi,

  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 2: Removing the rear access door
HP 4215xi all in one, - 2f7e0aa.jpg



Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  1. From the rear access door opening, remove the jammed paper.
  2. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  3. Reinstall the rear access door.
  4. Reconnect the power cord to the unit and turn the unit on.

The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
Goodluck..

Posted on Mar 17, 2008

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Is there an error code with the jam error?

Also could be a stuck sensor, I know you said you cleaned the sensor, but look them over again, and look for sensors you may have missed. Open all doors and panels and look for sensors, especially in the fuser area.

Otherwise may be a faulty sensor so the printer believes there is paper in the path, with the specific error code I may be able to pinpoint the sensor.

Posted on Mar 17, 2008

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1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective.

Posted on Mar 17, 2008

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