Question about Brother MFC 420CN All-In-One InkJet Printer

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Unable to scan

Hi, my printer worked well and then one day it says 'unable to scan." It will print from the computer when it feels like it, but it won't copy any pages.

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  • XP_MFC_420CN Apr 01, 2008

    My MFC-420CN has basically the same problem, and is on a network connection. It can print from Windows, and it can copy by itself (scan & print), but it cannot scan to Windows. Brother ControlCenter 2.0 Error message is CC031, Windows XP says it can't communicate with the scanner. I have tried turning off the firewall. Also, Windows Device Manager lists the device as "MFC-420CN LAN #2," while "My Computer" and ControlCenter omit the "#2" designation; I suspect the failure to communicate may be related to the duplicate entry, but I cannot get rid of it (have tried uninstalling and reinstalling).

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I encountered the same problem (prints but won't scan) over a network connection. A download from Brother got it working again. The filename is BrRegDev.EXE and it is available free at:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000037/faq000637_000.html?reg=us&prod=mfc7220_us_as&c=us&lang=en

If the link doesn't work, try searching for the filename using Google (for example).

XP Device Manager still lists "MFC-420CN LAN #2" (even though there has only ever been one), but at least it scans now.

Posted on Apr 01, 2008

Brother lists a fix on their web site for windows users Im still waiting for mac users 

Posted on Sep 19, 2008

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Does the machine do a simple b/w copy job? This is to check the function of the scanner.
If you have trouble to scan to pc make sure the connection to pc is well (deactivate the firewall). If you have the machine connected to a usb hub this wont work! You have to connect directly to pc mainboard usb port!

Posted on Mar 17, 2008

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Posted on Jan 02, 2017

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