Question about Brother MFC 9700 All-In-One Laser Printer

2 Answers

Brother MFC 9700

I have replaced the toner cartridge but the left vertical portion of the printed page is very light about 1 inch wide running top to bttom about 2 inches from the left of the page. What can I do?

cabickel@comcast.net

Posted by on

  • biwa Sep 08, 2008

    I had the same problem on my MFC-9700 causing wide, light stripes or light areas. This turned out to be caused by dirty contacts for the high voltage going to the drum. On the right side of the drum is a contact sticking out of a white teflon insulator. There is the matching contact inside on the inside right wall of the printer where you insert the toner/drum assembly. It looks like a small phospher-bronze spring contact - sorta copper colored. I cleaned both with a dry, clean rag and the printer started printing properly again. I've had to do this periodically.



    Now, can someone tell me the best way to get the top off and clean the inside of the scanner glass and scanner itself?



    Burt in Glendale, CA

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

MFC-9700: Nothing printed on the page (white page). I got new: drum and toner, installed and reset correctly - print test nothing printed on the page. Please help.

Posted on Sep 11, 2011

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 31 Answers

Remove your drum unit and you will see on top of where the drum unit sits inside your machine is a piece of glass(inside the machine). Wipe the glass with a soft dry cloth. If this do not work, remove your toner cartridge and see if the toner is spread evenly on the cartridge.

Posted on Mar 17, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Brother MFC 7440 - white line running vertically through printed page.


If its a laser printer you might have a line on the drum. Lift the flap on the toner cartridge and spin it to see if you have anything on it. Also the drum. When you find the line take a soft brush or lint free glove and lightly remove it Your problem should be solved. If a inkjet printer you need to clean print heads. To do this go to your printer model in control panel and right click you will see in the list the utility. Some times in properties. Choose to clean heads You might have to do it a few times.

May 27, 2012 | Brother MFC-7440N Laser Printer

1 Answer

Prints only on a small portion of the page


Try:

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.


For LIGHT print continue to STEP 1.


For BLURRY, VERTICAL or HORIZONTAL LINES, SMUDGES OR DOTS continue to STEP 4.


1. Check the Toner Save setting. If this setting is programmed on, all printed documents will be light.


a. Press MENU, 1 (General setup), 6 (Ecology), 1 (Toner Save).


b. Press the UP OR DOWN ARROW key until the display reads "Toner Save: OFF".


c. Press OK.


d. Press STOP/EXIT.


e. If the setting was changed from ON to OFF print the User Settings list by pressing the REPORTS key and then 5 (User Settings).

Nov 11, 2010 | Brother MFC 7840W Printer

1 Answer

All printouts have a 3/8 inch wide light vertical line -


Try an old toner cartridge if you have one. Does it do it when you use the copier function. Steven 805-520-3003

May 12, 2010 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Brother MFC-7420 just started printing a shadow image


Sounds like a bad drum cartridge. Pull the toner/drum cartridge out of the machine and set it down. Press down on a (blue?) tab to release the toner cartridge, and you can lift the toner cartridge out of the drum cartridge. There is a cleaning blade in there - a soft plastic blade that rides against the drum and scrapes off toner that didn't get transferred to the paper. If it gets stuck off the drum surface, images repeat a few inches (one drum circumference) down the page.

A new DR-350 drum unit should fix it. have the machine's power on when replacing it. While the door is open, touch the CLEAR key. The display will read "REPLACE DRUM?" or something like that. Press 1 for Yes.

Jan 05, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

The right side of the printable portion of each doc prints light


You just need to remove the toner and reach in with a dry rag and wipe the little inch wide window that is above where the toner goes. This window gets covered with toner dust and makes prints lighter...It runs all the way from right to left above the toner and drum.

Nov 03, 2009 | HP LaserJet 4100tn Printer

1 Answer

When printing, I see a vertical streak on the printed page, from top to bottom, about 2 1/4 inches from the left side of the paper, and about 1/16 of an inch wide. I can't seem to see what causes this. The...


This is more than likely down to the upper roller in the fuser assembly. It's the heat roller at the back of the printer. The upper roller wears so paper dust and toner stick to the roller which then can get deposited back on to the page.

Oct 15, 2009 | HP LaserJet 1020 Printer

1 Answer

The toner tray will not pull out from the machine


Replacing the Toner Cartridge
The MFC can print up to 6,000 pages using a high yield toner cartridge. When
the toner cartridge is running low, the LCD shows TONER LOW. The MFC is
supplied with a standard toner cartridge that must be replaced after
approximately 3,000 pages. Actual page count will vary depending on your
average document type (i.e., standard letter, detailed graphics).
Discard the used toner cartridge according to local regulations. If you are not
sure of them, your local Sanitation Department. Be sure to seal the toner
cartridge tightly so toner powder does not spill out of the cartridge. When
discarding used toner cartridges, keep them separate from domestic garbage.
We recommend that you clean the MFC when you replace the toner cartridge.
1 Open the front cover and pull out the drum unit.
Place the drum unit on a drop cloth or large piece of disposable paper to avoid
spilling and scattering the toner.
2 Hold down the lock lever on the right and pull the toner cartridge out of the drum
unit assembly.
Caution
Handle the toner cartridge carefully. If toner scatters on your hands or clothes,
immediately wipe it off or wash it with cold water.
3 Unpack the new toner cartridge. Place the used toner cartridge into the
aluminum bag and discard it according to local regulations.
 Wait to unpack the toner cartridge until immediately before you install it in the
MFC. If a toner cartridge is left unpacked for a long period of time, the toner life
is shortened.
 You can use only a genuine Brother toner cartridge (TN-430 or TN-460), which
is specially formulated to ensure top print quality. Using another brand of toner
cartridge may void your MFC’s warranty. Warranty coverage does not apply to
problems caused by the use of 3rd party Toner, 3rd party Toner Cartridge or 3rd
party Drum unit.
4 Gently rock the toner cartidge from side
to side five or six times to distribute the
toner evenly inside the cartridge.
5 Remove the protective cover.
6 Insert the new toner cartridge in the
drum unit until it clicks into place.
7 Clean the primary corona
wire inside the drum unit by
gently sliding the blue tab
from right to left several
times. Return the blue tab to
the Home position ( )
before reinstalling the drum
unit assembly.
Reinstall the drum unit and close the
front cover.
Replacing the Drum Unit
The MFC uses a drum unit to create print images on paper. If the LCD shows
CHANGE DRUM SOON, the drum unit is near the end of its life and it is time
to purchase a new one.
Even if the LCD shows CHANGE DRUM SOON, you may be able to continue
printing without having to replace the drum unit for a while. However, if there
is a noticeable deterioration in the output print quality (even before CHANGE
DRUM SOON appears), then the drum unit should be replaced. You should
clean the MFC when you replace the drum unit. (See page 21-18.)
Caution
When removing the drum unit, handle it carefully because it contains toner. If
toner scatters and your hands or clothes get dirty, immediately wipe or wash
with cold water.
WARNING
Just after you have used the MFC, some
internal parts of the MFC are extremely
HOT! So please be careful.
The drum unit is a consumable item, and it is necessary to replace it periodically.
There are many factors that determine the actual drum life, such as temperature,
humidity, type of paper and how much toner you use for the number of pages per print
job. The estimated drum life is up to 20,000 pages. The actual number of pages your
drum will print may be significantly less than these estimates. Because we have no
control over the many factors that determine the actual drum life, we cannot
guarantee a minimum number of pages that will be printed by your drum.

Oct 02, 2009 | Brother MFC-9840CDW Laser Printer

1 Answer

MFC8460. IT IS PRINTING VERY LIGHT ON LEFT SIDE OF


You need to remove the toner again, take a soft cloth and wipe the lens that is on the top inside.It is about 1 inch wide and runs from one side to the other above the drum assembly.

Jul 07, 2009 | Brother MFC-8460N Laser Printer

1 Answer

Brother MFC9600 dirty printing


We were having a lot of print quality problems, similar to what you describe. We replaced the drum and it worked fine.

Nov 19, 2008 | Brother MFC 9600 All-In-One Laser Printer

2 Answers

Print quality bad


To clear white vertical lines from printed documents follow the steps listed below:

NOTE: The use of non-Brother or generic toner may cause white vertical lines.

Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.

1. First, power OFF the unit for safety. The ON/OFF switch is located on the left, rear side of the unit.

2. Open the scanner cover by pulling the blue lever located below the control panel toward you and lifting the cover. Make sure the cover is completely open.

3. Remove the drum unit by holding each side of the drum by its handles and gently lifting the drum forward (toward) you.

4. Place the drum unit on a drop cloth or large piece of disposablepaper to avoid spilling and scattering the toner. Make sure thedirections and DR-250 stickers are facing you.

5. With the drum removed from the Brother machine, clean the laser glass. The laser glass is located inside the Brother machine where the drum was located. It is a piece of glass, about 1/2 inch wide and approximately 8 inches long, located on the bottom of the inside. Gently wipe the glass with a clean soft DRY cloth. DO NOT use isopropyl alcoholor any liquid to clean the glass.

6. Gently pull up on the mauve lever to turn the toner cartridge toward you until it stops. Remove the toner cartridge from the drum unit by gently sliding it out of the drum unit. ***Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water.

7. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge. Then, reset the toner into the drum (be sure it clicks into place). Gently push on the mauve lever to turn the toner cartridge away from you until it stops.

8. With the DR-250 sticker facing you turn the drum upside down. There is a blue tab located on the right side. Slide the blue tab back and forth seven times to clean the corona wire. When finished, make sure the blue tab is locked to the right side of the drum.

9. Reset drum unit in Brother machine. Close the cover securely.

Print the help list to test the unit by pressing the REPORTS key located on the control panel and then (1) on the dial pad.

If the white vertical lines still continue, the drum unit will need to
be replaced.

If the purchase date of the original drum or replacement drum is less than 90 days (within the warranty of the drum), contact Brother Customer Service Center at 1-877-Brother (1-877-276-8437) . The center is open Monday-Friday, 9:00am to 7:00 pm EST, excluding holidays.

Dec 26, 2007 | Brother MFC 6800 All-In-One Laser Printer

Not finding what you are looking for?
Brother MFC 9700 All-In-One Laser Printer Logo

Related Topics:

371 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...